We get a lot of questions and emails about different items and this page will hopefully explain the difference between Pre-Orders, Made To Order Items and Special Order Items.
WHAT IS A PRE-ORDER ITEM?
Pre-Order Items (usually figures, sometimes clothing designs) are items that have been announced and are currently in production or awaiting restock.
This means that these items are not immediately available to ship, as they are in production, and that Pre-Ordering them RESERVES YOUR PLACE IN LINE to ship as soon as they are released before they are available to the public or sell out.
Pre-Order items may take a while to ship - depending on their scheduled release or restock date. Clothing Items usually take couple of weeks depending on licensing, approvals and production. Figures usually take a bit longer once they are announced. We try to keep up with updated release dates on our website and you can check on the release dates at any time with this link.
Pre-Order items usually have a scheduled release date in mind when they are announced, however due to changes in production, license approvals, or other issues outside of our control - scheduled release dates are only estimated time frames and not exact dates until they are closer to being released.
These dates are subject to change at ANY time and delays are definitely not common, but sometimes they do happen and release dates may be adjusted at any time. All scheduled dates are subject to change and items will still ship in the order the purchases were received once the final release date is available and the items arrive.
Once purchased, PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED as we have already reserved your place in line for these items. These items will ship as soon as they are released and arrive to our warehouse.
Pre-Order items ship in the order the purchases were received, so depending when you purchased the item compared to it's announcement or it's release date may vary when the item ships. (i.e if you pre-order when it is announced it will ship first - if you order it when it is released, the pre-orders will ship first, etc.)
Discounts and refunds are not available if the release date is changed at any point. Refunds are only available if the item is no longer available.
WHAT IS A MADE TO ORDER ITEM?
Made To Order Items (clothing items, etc) are items that are not in immediate stock but are put in to production as soon as they are ordered.
Depending on production, these items may take a couple of days to print and restock before they are shipped.
The production to shipping time frame is usually between 5-10 business days. Holidays and weekends are not included as business days.
An example of regular shipping time is below - holidays will extend this turn around time. Items are USUALLY shipped closer to the 5 business day mark, but sometimes it may take a little bit longer depending on production volume or other outside instances beyond our control.
As these items are put in to production as soon as they are purchased, these items are not able to be cancelled or changed as they are already in motion to be printed and shipped as soon as they are available.
Discounts and refunds are not available if these items are not shipped within the 5-10 business day timeframe. Refunds are only available if the design is discontinued and is no longer available.
WHAT IS A SPECIAL ORDER ITEM?
Special Order Items (masks, props, costumes) are items that are not in immediate stock but are available to ship to you.
Shipping times will vary on these items depending on their immediate stock, production times for restock or the source of these items. Shipping times are not guaranteed and may take a while, especially in the case of the items being in production and waiting to be restocked.
Once purchased, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED as we have already reserved your place in line for these items. These items will ship as soon as they are restocked at our warehouse.
Discounts and refunds are not available for any delays in shipping times as these items are special ordered for your purchase. Refunds are only available if the item is no longer available.