As sometimes accidents do happen along the way, sometimes items get bumped and bruised in the mail.
If your package arrives damaged, DO NOT OPEN IT! Please take photographs of the package and contact us before you open it so we can verify the shipping damage and get a replacement started for you. If your package arrives damaged and is opened without contacting us first, we will not be able to verify or replace these items for you.
If you have photos of these boxes prior to opening after it is opened, it will take a few days before replacements or exchanges are able to be made and we will let you know of the status once it's been updated.
If you have already opened the package and notice issues with the contents, please be sure you keep the outside box, and send us pictures of the outer shipping box as well.
Returns, replacements or refunds will not be available if you do not have these photos of the damaged boxes prior to opening or photos of the original shipping boxes and the item after it's been opened. If we are not able to show that there was damaged due to shipping or during packaging to your figure, we are not able to offer any kind of replacement, return or refund for your item.
As sometimes accidents happen - items may not always ship within your package.
Sometimes shirts may ship separately and they may follow along later and it does not hurt to contact us and check. However if you have items missing from your package, we will need to verify your packaging that it was shipped in.
We have noticed social media posts of people boasting that they scammed us out of free replacement items - this has lead to these stricter replacement policies to verify that we had either correctly, or incorrectly, packaged your shipment. Again accidents happen, but if we are unable to verify that your package was incorrectly packaged before shipping, we are unable to offer any replacements for your items.
We know what boxes fit what items and how certain items are to ship. With these pictures we will be able to tell if we packed them correctly or incorrectly which will help us figure out about replacements and if they are available for your shipments.
Again accidents do happen, but we also are no longer able to replace items that we can not verify items were incorrectly shipped. If you, or we, believe that your package was tampered with, please scroll up to see the DAMAGED ITEMS section for more details.
Shipments Show As Delivered, But Have Not Arrived
Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point. You do not need to email us about status updates if the USPS is already showing status updates as we can not move your package along any faster once it is in the hands of the USPS.
If you receive a notification that it has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about it's delivery details or if they are holding it for you otherwise. Once it is in the hands of the USPS, they have more information than we do - and they are the only ones that can change any kind of delivery arrangements for you.
If your package shows as delivered and they are unable to help you locate the package, you may be able to file a claim with the USPS for reimbursement of your package.
We are unable to offer refunds or replacements of items that show that they have been delivered.