Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.
Where Are My Clothing Items?
Where Are My Figures?
90 Day In-Stock + Pre-Order Shipping Policy
Can I Cancel My Order?
Automatic Cancellation Policy
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Horrormerch.com has been around since 2005!
We pack and ship over 3000+ packages a month from multiple Warehouses and Printshops from within the US.
We offer Officially Licensed Merchandise from over 100 different Horror Movie + TV Properties.
Our main Warehouse is located in Columbus, Ohio with other shipping locations in Alabama, California, Indiana, Maryland, Nebraska, And Texas.
We have vended over 200 Horror Conventions and Comic Con's across the East Coast and Mid-West! (Horrorhound, Spooky Empire, Texas Frightmare, Monster Mania, NYCC, Wizard World and more!!)
Our Helpdesk Support Team usually responds to Helpdesk requests within a few hours during normal business days. (Not including Weekends And Holidays)
Most In-Stock Collectibles usually ship within 3-4 Business Days. Most Made To Order Clothing Designs (Printed Directly For Your Purchase) usually ship within 7-14 business days. (Not including Weekends And Holidays)