Updated: 03/01/20

Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?

Unless marked as a PRE-ORDER design (Pre-Order status is subject to change), the shirts are listed as Made To Order Items. If these items are not in immediate stock, they will be put in to production for you as soon as they are purchased. Depending on production times, these items usually take between 5-10 business days (this timeframe does not include weekends or holidays) before they ship.

Once purchased, MADE TO ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you.

Discounts and refunds are not available if these items are not shipped within the 5-10 business day timeframe as this is just a typical turnaround time. Refunds are only available if the design is discontinued in total and is no longer available.

In some cases of multiple clothing design purchases, we may split your shipment up at no additional cost to you to get some of your shipment out faster. This is a normal occurrence and we will ship the remaining items as soon as they are finished up at no additional cost! If there are any outstanding issues with your purchase we will contact you!

If you are unfamiliar with made to order items, turnaround times or the term "5-10 business days", please visit this page for more information about made to order items.


Where Are My Figures

If figures in your purchase do not ship within a few days or they are labeled as PRE-ORDER at the time of purchase, they may be pre-order/backorder items.

If your item is a pre-order item, please visit the Pre-Order Release Schedule for more direct information about your figure's release date!

Pre-Order Items are items that are currently in production or awaiting restock. This means that these items are not immediately available to ship, as they are in production, and that Pre-Ordering them RESERVES YOUR PLACE IN LINE to ship as soon as they are released before they are available to the public or sell out.

Pre-Order items may take a while to ship - depending on their scheduled release or restock date. Clothing Items usually take couple of weeks depending on licensing, approvals and production. Figures usually take a bit longer once they are announced. We try to keep up with updated release dates on our website and you can check on the release dates at any time on our Pre-Order Release Schedule

Pre-Order items usually have a scheduled release date in mind when they are announced, however due to changes in production, license approvals, or other issues outside of our control - scheduled release dates are only estimated time frames and not exact dates until they are closer to being released. These dates are subject to change at ANY time and delays are definitely not common, but sometimes they do happen and release dates may be adjusted at any time. All scheduled dates are subject to change and items will still ship in the order the purchases were received once the final release date is available and the items arrive.

Once purchased, PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Pre-Order items ship in the order the purchases were received, so depending when you purchased the item compared to it's announcement or it's release date may vary when the item ships. (i.e if you pre-order when it is announced it will ship first - if you order it when it is released, it will be shipped later)

Discounts and refunds are not available if the release date is changed at any point. Refunds are only available if the item is no longer available.

As pre-order items arrive in multiple shipments, we pack orders as fast as we can and in the order that they were received. Tracking information will be automatically sent to you once your purchase has been shipped.

Single shipment purchases will ship as soon as all items for your purchases are released and able to be shipped. If you would like to split your shipment, additional shipping fees may apply for additional shipments. Please contact us for more information on this option.

If you need more information about Pre-Order items, please visit this page for more information.

Where are my Masks/Costumes/Props?

Special Order Items (masks, props, costumes) are items that are not in immediate stock that are ordered from different manufacturers or other distributors, but they will be available to ship out to you once they have been released or restocked.

Once purchased, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Shipping times will vary on these items depending on their immediate stock, production times for restock or the source of these items. Shipping times are not guaranteed and may take a while, especially in the case of the items being in production and waiting to be restocked.

Discounts and refunds are not available if the release/restock date is changed at any point. Refunds are only available if the item is no longer available.

If you need more information about Special Order items, please visit this page for more information.

Can I change/cancel items I've ordered?

Once purchased, MADE TO ORDER ITEMS, PRE-ORDER ITEMS, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release/restock date is changed at any point. Refunds are only available if the item is no longer available.


Damaged Items

As sometimes accidents do happen along the way, sometimes items get bumped and bruised in the mail.

If your package arrives visibly damaged, DO NOT OPEN IT! Please take photographs of the package and contact us before you open it so we can verify the shipping damage and get a replacement started for you. If your package arrives damaged and is opened without contacting us first, we will require other verification before we are able to replace these items for you.

If you have approved photos and the replacement has been approved, it will take a few days before replacements or exchanges are able to be made and we will let you know of the status once it's been updated.

Returns, replacements or refunds will not be available if you do not have photos of the unopened, damaged boxes prior to opening or other photos required of the item(s) and shipping boxes after it's been opened. If we are not able to show that there was damaged due to shipping or during packaging to your figure, we are not able to offer any kind of replacement for your item.

Missing Items

As sometimes accidents happen - items may not always ship within your package.
Sometimes shirts may ship separately and they may follow along later and you can contact us and to check up on the status of these items. However if you have items missing from your package, we will need to verify your packaging that it was shipped in.

We have noticed social media posts boasting that they scammed us out of free replacement items - this has lead to stricter replacement policies to verify that we had either correctly, or incorrectly, packaged your shipment. Again accidents happen, but if we are unable to verify that your package was incorrectly packaged before shipping, we are unable to offer any replacements for your items.

We know what items can fit in what boxes and how certain items are to ship. With these pictures we will be able to tell if we packed them correctly or incorrectly which will help us figure out about replacements and if they are available for your shipments.

Again accidents do happen, but we also are no longer able to replace items that we can not verify items were incorrectly shipped. If you, or we, believe that your package was tampered with, please scroll up to see the DAMAGED ITEMS section for more details.

Shipments Show As Delivered, But Have Not Arrived

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point. You do not need to email us about status updates if the USPS is already showing status updates as we can not move your package along any faster once it is in the hands of the USPS.

If you receive a notification that it has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about it's delivery details or if they are holding it for you otherwise. Once it is in the hands of the USPS, they have more information than we do - and they are the only ones that can change any kind of delivery arrangements for you.

If your package shows as delivered and they are unable to help you locate the package, you may be able to file a claim with the USPS for reimbursement of your package.

We are unable to offer refunds or replacements of items that show that they have been delivered.

Out of US customers: If your package is stuck in customs, you will need to contact them directly as we do not have contact to the customs agents in your country. Also any customs, duties or other added fees that your customs, post offices or country includes once it is delivered is the responsibility of the customer. We do not offer discounts or refunds for added fees that your country or customs agencies add on to import these items to your country.

Other Questions NOT LISTED ABOVE

If your questions are not answered with the information listed above, you can contact us for more information regarding your purchase.

Please make sure that your question is not already answered above to receive a different response. If your question is answered above, you will receive the same information listed above unless there is something that needs your attention to complete your shipment.

If your question is outside of the questions listed above, Please Fill Out This Form for more information!

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you shortly! :)