Frequently Asked Questions / Terms And Conditions

Before Contacting Our Helpdesk, Please Browse Our Terms Of Service And Frequently Asked Questions.

Made To Order Item Information

All Clothing Items And Drinkware Items are "Made To Order" items as they are directly printed per purchase and for your direct purchase. All items are printed and shipped from various Printshops within the US.

These Made To Order items are put into production once your purchase is placed. As these items are printed at different times, different origin print shops (within the US) and have different license requirements for production - exact ship times will vary and exact shipping or delivery dates are not guaranteed at any point.

As these items are made directly for your purchase, they will take at least 14-24 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship before or within this time frame, however exact ship dates will vary per design/origin print shop and exact shipping or delivery dates are not guaranteed at any point.

Once these items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly shipped or dropshipped from multiple locations (within the US) and directly for your purchase. All Sales Are Final. Discounts, refunds, or cancellations are not available if there are any delays to any items - at any time or for any reason - within 60 days from purchase. If there is an issue with the quality of print, the item will be replaced and is not able to be refunded.

Clothing Sizing:

Please visit size charts listed per shirt for further information regarding shirt sizing as all blanks will vary per license, design and origin printshop. All clothing designs are subject to change at any time. Color shifts may vary depending on the color settings on your device at the time of purchase compared to the final product received. These Made To Order designs may also include a distressed pattern within the design to help prevent the design from cracking prematurely after washing multiple times. These distress patterns are not print errors and these items are not able to be replaced or exchanged due to any color shifts, design changes, distress patterns, or the brand of blank they are printed on.

All clothing blanks are cotton based. Exact blank brands will vary depending on the direct license or direct printshop requirement. We are not able to offer any direct clothing brands, design modifications or change of print placements per design other than directly shown prior to purchase.

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Figures And Collectibles Information

All Regular and Collector Condition Figures Are Shipped In Their Original Packaging And All Figure Shipments Are Securely Bubble Wrapped Prior To Shipping.

Figures that are In-Stock (please visit the direct product for estimated arrival information or immediate availability) usually ship within 3-5 business days (business days do not include weekends or holidays). Exact shipping or delivery dates are not guaranteed at any point.

Figures that are awaiting to be released or to be restocked (please visit the direct product for estimated arrival information) will be able to ship once they are restocked. All arrival/restock dates listed on direct product pages are subject to change - at any time - for any reason and exact shipping or delivery dates are not guaranteed at any point.

Once these items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly shipped or drop shipped from multiple locations (within the US) and directly for your purchase. All Sales Are Final. Discounts, refunds, or cancellations are not available if there are any delays to any items - at any time, for any reason - within 60 days from purchase.

All figures purchased (unless otherwise marked prior to purchase) are considered "Regular Condition" figures that are sent without damage to the figure, and include all accessories. Regular Condition figures may have minor packaging flaws. Any packaging issues for Regular Condition figures are not able to be replaced or refunded.

We inspect each figure before shipping and do not send damaged packaging (unless it is marked as a DAMAGED BOX item prior to purchase) as Regular Conditions with cosmetic packaging issues are not able to be returned or refunded . This may include any smaller packaging flaws that would make a Regular Condition figure to be not considered as a Collector Condition figure. All figures are considered as it is purchased as Regular Condition prior to purchase.

Any Free/Bonus/Promotional items are only available while supplies last and as listed per promotion otherwise. If a Free/Bonus/Promotional item is not available to be sent within your shipment, it will not ship separately otherwise as they are only available while supplies last and do not include any monetary value within your purchase.

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POP Figures: Regular Condition Vs Collector Condition Figures

All figures are considered as "Regular Condition" unless otherwise noted prior to purchase. "Collector Condition" purchasing options are currently available for regular size POP figures while supplies last and must be purchased as a Collector Condition prior to purchase. Collector Condition availability will vary per product and must be purchased per item, as available, per purchase.

Purchasing a single item as Collector Condition is only offering that item as Collector Condition. Not purchasing a Collector Condition item, will be considered a Regular Condition item and will not be available to sent as Collector Condition unless it was purchased as a Collector Condition item.

The actual POP figure and packaging will not be any different compared between Regular Condition or Collector Condition figures. The packaging condition is the only difference between Regular Condition and Collector Condition figures.

Collector Condition POP figures are hand selected, hand inspected for minor flaws or issues within the packaging. These regular size Collector Condition POP Figures will be also inserted into a POP protector prior to shipping. If a Collector Condition item arrives damaged due to USPS shipping issues, please visit our Damaged/Missing Items section for further information.

If a Collector Condition figure (must be purchased as a Collector Condition prior to purchase) arrives and you are not happy with the condition of the figure, the price difference between the Regular and Collector version will be refunded to your purchase for one item within your purchase. We are not able to offer replacements or ship replacements otherwise. If your deem that there are further issues within your purchase of single or multiple collector items, please visit the Damaged/Missing Items section for further information.

We do not ship overly damaged boxed items unless it is listed as a "DAMAGED BOX" prior to purchase as these damaged box items are only available as part of our seasonal Damaged Box sales. If any item, not listed as a DAMAGED BOX item, arrives damaged due to USPS delivery please visit our Damaged/Missing Items section for further information.

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Item Deposits

As we are moving away from full item deposits. we have a new system in place to help still reserve your items - but without a full price deposit.

For items Arriving Soon:
Upon Checkout for select items, as listed per item prior to purchase, you will be charged a $1.00 deposit for that item at the time of purchase to to secure your spot when this item arrives in stock before it is open to the public for purchasing. The remainder of the balance for that item will be charged to your account approximately 2-3 weeks prior to the scheduled arrival to one of our shipping locations. Secondary payment receipts will be sent upon being processed.

Please visit direct product descriptions for further information regarding estimated release/restock dates and arrival times. All arrival/restock dates listed on direct product pages are subject to change - at any time - for any reason and exact shipping or delivery dates are not guaranteed at any point.

Once a deposit is placed, this item is not able to be cancelled - at any time - for any reason by the customer. Any cancellations will happen within our discretion with refunds of the deposit (and any shipping paid) otherwise. Discount sales of the same product type (i.e. All POP Figures) or all inclusive items of a direct license (i.e. All Friday The 13th items) may occur at any time depending on time of year, influx of new items for that product type or direct license. We are not able to refund the difference for items that include a deposit against a temporary discount or sale price of that item at any time.

If there is an updated permanent price drop for that item that has the deposit, we will be able to refund the difference between the price listed at the time of purchase, against the new (and lower) permanent price when the item is available, and is in the favor of the customer for a refund. If the new permanent price is higher than listed at the time of deposit, the original payment price will still be honored and not require "extra" payment beyond the original price at the time of purchase.

If that direct item is also available within a new package deal, or a different variant of that item is announced at a later date - the customer will need to purchase the deposit for the upgraded item or package before the previous deposit is cancelled to retain the customer's spot in line for the original item

Any payment that is declined will be sent an invoice for the remainder of payment for your item(s) arriving to be shipped. If the item(s) are not paid in full within 2-5 business days (business days do not include weekends or holidays - and this timeline is at our discretion) your item(s) will be cancelled.

If the item/purchase is cancelled due to lack of payment by the customer, it will be required to be repurchased at the current listed price. Discounts are not available for purchases that were previously cancelled due to lack of payment.

If the item is no longer available, or will no longer be restocked, the deposit (and any remaining shipping fees attached to it) will be refunded to the original payment method used at purchase.

Deposits may be cancelled (and refunded) by us at any time and for any reason. We are not required to update the customer the reason of cancellation at any point.

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Using Coupons

If you are using a discount coupon please note the following:

Only one coupon can be used per purchase

You can use the same coupon on multiple purchases - unless otherwise noted

We are not able to add coupons after purchase

Free/Bonus items are only included while supplies last

Please visit the direct promotion for further details, disclaimers, limitations, etc.

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DAMAGED BOX ITEM PURCHASE INFORMATION:

These Damaged Box items are on sale due to their packaging flaws. The figures within this packaging are without issue, and will still contain all accessories (if any) as listed per product.

These items are listed as DAMAGED BOX items as the packaging included will contain major flaws to the outer packaging compared to those that would be considered "Regular Condition" or "Collector Condition" figures.

PLEASE NOTE: All DAMAGED BOX items will contain DAMAGED BOX stickers on the outside (and sometimes inside flaps) per box noting that these boxes are damaged box items. We are required by the manufacturers to include this sticker to show that this was not sold as, or sent as a, "Regular Condition" or "Collector Condition" item to the customer.

DAMAGED BOX items are not meant to be displayable with the damaged packaging provided. These items are on sale for collectors that remove the figures from within the packaging. There are no mint or collector packaging options available for figures denoted with DAMAGED BOX within the title of the product prior to purchase. We are also not able to accept requests for "less damaged" or "partially damaged" boxes.

These DAMAGED BOX items are shipped as is, and are not able to be returned - replaced - or refunded - for any reason as all figures (and any accessories as listed) have already been inspected prior to purchase to not include any damage to the figure, or any missing accessories otherwise.

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Cancellations/Modifying Purchases:

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

Once these items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly shipped or drop shipped from multiple locations (within the US) and directly for your purchase. All Sales Are Final. Discounts, refunds, or cancellations are not available if there are any delays to any items - at any time or for any reason - within 60 days from purchase.

If any item within your purchase has not shipped after 60 days from purchase, and is also not within immediate arrival to ship, these remaining items will then be in line for a direct refund - per item, per purchase. Refunds are processed in the order they are purchased. Exact refund dates will vary and processing times and exact refund dates are not guaranteed at any point.

Even in the case of "accidental" purchasing or selecting the incorrect item, size, variant, etc. - items are not able to be changed or cancelled as they are already in production or reserved directly for your purchase.

If you receive an "incorrect" item, and the "incorrect" item IS INCLUDED within your original purchase receipt, we are unable to offer any refunds or replacements as we fulfill your purchase as listed at the time of purchase.

If any items within your purchase have shipped, unless there are additional (and) split shipping options are purchased at the original time of purchase, shipping costs are not able to be refunded for any purchase at any time. Please visit your receipt for further information.

If you received an incorrect item that IS NOT INCLUDED within your receipt, please visit the Missing/Incorrect Items section for more information.

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Returns:

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

As listed within the product description prior to purchase, we are not currently accepting any returns, for any reason. Sending an item back, without prior authorization or acceptance, will be considered abandoned by the USPS and will not be able to be returned back to you nor refunded, for any reason. All shipping costs, for shipments sent to us without prior authorization or acceptance, will also be the responsibility of the customer and are not able to be refunded as we are not accepting returns without prior authorization.

Damaged Box Items are not available for replacements or refunds as they are sold in "as is" condition as listed as a DAMAGED BOX item prior to purchase. All figures within Damaged Box items and all accessories are still included, however the box will include damage - as listed prior to purchase.

If any items within your purchase have shipped, unless there are additional (and) split shipping options are purchased at the original time of purchase, shipping costs are not able to be refunded for any purchase at any time. Please visit your receipt for further information.

Mystery Shirts/Mystery Boxes are not able to be refunded any amount, for any reason, at any time. If you no longer would like to receive these mystery items please contact us for further information as we require an actual email cancellation, and verification, as per your original purchase terms and conditions.

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180 Day Pre-Order Policy (Discontinued As of Oct 01, 2023)

Our Previous 180 Day Pre-Order Policy Has Been Discontinued As Of Oct 01, 2023.

For previous purchases prior to Oct 1, 2023 - please revisit previous email updates (be sure to check your spam/filtered folders as well) for further information, shipping information, refunds or merch vouchers.

For Purchases AFTER Oct O1, 2023, please scroll down To Visit Current Refund Information

Refunds:

For Purchases AFTER Oct 01 2023 (As listed within the product description prior to purchase):

Once these items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly shipped or drop shipped from multiple locations (within the US) and directly for your purchase. All Sales Are Final. Discounts, refunds, or cancellations are not available if there are any delays to any items - at any time or for any reason - within 60 days from purchase.

If any item within your purchase has not shipped after 60 days from purchase, and is also not within immediate arrival to ship, these remaining items will then be in line for a direct refund - per item, per purchase. Refunds are processed in the order they are purchased. Exact refund dates will vary and processing times and exact refund dates are not guaranteed at any point.

We are only able to refund to the original payment method used at purchase. If a refund has already been processed, and has not been denied by your billing provider, we are unable to refund any other form of payment. In the case that a refund is denied, for any reason, a merch voucher - for the same amount will be sent to the customer and will not be able to be refunded to any other financial institution or billing provider otherwise. If any items within your purchase have shipped, unless there are additional (and) split shipping options are purchased at the orignal time of purchase, shipping costs are not able to be refunded for any purchase at any time. Please visit your receipt for further information.

Please Note: Posting to third party websites, social media, review sites, etc regarding faster refund processing will not speed up any refunds to your account.

If you receive a refund and your billing provider shows a positive and negative for the same amount your billing provider is currently processing this refund. Please contact your billing provider for further information as it is a refund to your account for any items that have not shipped. We do not have any further access to your account and are not able to offer any further support for your account. Please contact your billing provider for further information.

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Chargebacks/Disputes:

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

Once your items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly printed, shipped or dropshipped from multiple locations (within the US) and directly for your purchase. Discounts, refunds, or cancellations are not available if there are any delays to any items - at any time, for any reason - within 60 days from purchase.

As customers are required to agree to these terms and conditions prior to purchase, these - and any emails, social media posts, etc - along with tracking information will also be sent to the customer's billing provider.

Any customer filing a chargeback/dispute will immediately put on hold. Any remaining items to ship (if any) will not ship until the dispute has been concluded (usually 90-120 days after the dispute is started by the customer) and is found in our favor.

If a chargeback/dispute is found in favor of the customer, we will not have any further action or support available as the customer has already been refunded.

If a chargeback/dispute is found in our favor - any items/refunds due to the customer will be subtracted the following amounts prior to shipping/refund:

retail price of any items previously shipped

shipping fees of any items previously shipped

any refunds previously processed to the customer

any fees incurred (including chargeback fees) are subtracted as they are the responsibility of the customer

After any/all of these have been subtracted - a refund (if any available funds are left) will be in line to be processed for refund.

We are only able to refund to the original payment method used at purchase. If a refund has already been processed, and has not been denied by your billing provider, we are unable to refund any other form of payment. In the case that a refund is denied, for any reason, a merch voucher - for the same amount (minus any expenses listed above) will be sent to the customer and will not be able to be refunded to any other financial institution or billing provider otherwise.

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

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Mystery Boxes/Mystery Shirts Subscription Information

If there is an issue with the production of your Mystery Shirt, we must be notified within 10 physical days of delivery and we will replace it for the exact same design and same size if there is a issue with the production of the MADE TO ORDER item. Refunds, or exchanges are not available at any point for Mystery Shirts or Mystery Boxes

Mystery Shirts are directly printed per purchase and are not able to be cancelled or refunded once they are purchased originally or directly after rebilling. As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design.

As we inspect all items inserted in Mystery Boxes for major flaws and imperfections, Mystery Box items may still contain slight flaws and imperfections. Mystery Box items are not guaranteed to be in Mint or Collectors Condition.

As the Mystery Boxes are packed in bulk, and also in various steps per item inserted to guarantee there are no duplicate items per single box, any customer claims of receiving a duplicate item within a single box will not be able to be exchanged or refunded - as these boxes are packed in multiple steps to avoid this issue. However when purchasing multiple Mystery Boxes, you may receive duplicate items withing multiple boxes.

To cancel your subscription, please contact our helpdesk within 5 physical days (not including weekends or holidays) prior to your next billing cycle. The billing cycle date is the date you receive your email receipts for your subscription renewal date. Subscriptions that do not receive a confirmation email from us will still be active until an email confirmation has been sent confirming it's cancellation.

All new Mystery Shirt and Mystery Box subscriptions start at a 3 month minimum charging cycle due to the discounted nature of these items. Any cancellation requests will be able to be processed after the 3 month minimum per account.

As listed within the product description prior to purchase, we are not currently accepting any returns, for any reason. Sending an item back, without prior authorization or acceptance, will be considered abandoned by the USPS and will not be able to be returned back to you nor refunded, for any reason. All shipping costs, for shipments sent to us without prior authorization or acceptance, will also be the responsibility of the customer and are not able to be refunded as we are not accepting returns without prior authorization.

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Damaged/Missing Items

As we have noticed social media posts from customers that have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment, this has lead to stricter replacement policies. This policy will verify that we had either correctly, or incorrectly, packaged your shipment before it was sent off to you.

As we are able to virtually inspect these items - we will require photos of ALL items received within your shipment along with photos of ALL packaging (including paperwork, boxes, etc) within your shipment within 10 physical days of receiving these items

All notifications must be sent to VIA OUR HELPDESK within 10 physical days of delivery for any "missing" or "damaged" items within your shipment.

As items are inspected before they are shipped, we will be able to tell of any product fault within the photos you send for replacements due to production issues.

Any clothing items that have been washed, worn or modified - or - any items that have been taken out of their original packaging (this includes, figures, clothing, vinyl, masks, etc) are not available for any replacements, refunds or other compensation at any point

Any packaging that shows improper opening or wear and tear by the customer are not able to be refunded or replaced, for any reason, due to direct customer misuse

Any Collector Condition item, is subject to inspection prior to any action taken. Depending on the Collector Condition item, and issue shown within photos will vary further action to be taken.

If a Collector Condition figure (must be purchased as a Collector Condition prior to purchase) arrives and you are not happy with the condition of the figure, the difference between the Regular and Collector version will be refunded to your purchase for one item within your purchase. We are not able to offer replacements or ship replacements otherwise. If your deem that there are further issues within your purchase of single or multiple collector items, please visit the Damaged/Missing Items section for further information.

Purchasing a single item as Collector Condition will not cover any other item, than the direct item purchased as Collector Condition, within your purchase.

Any item purchased as a Regular Condition item is not covered for packaging flaws or other displayable flaws as they were not purchased in Collector Condition. Please visit your purchase receipt as it will say Collector Condition if the item was purchased as Collector Condition - if it does not say Collector Condition, it is considered Regular Condition.

DAMAGED BOX items are shipped as is, and are not able to be returned - replaced - or refunded - for any reason as all figures (and any accessories as listed) have already been inspected prior to purchase to not include any damage to the figure, or any missing accessories otherwise.

If you receive an "incorrect" item, and the "incorrect" item IS INCLUDED within your original purchase receipt, we are unable to offer any refunds or replacements as we fulfill your purchase as listed at the time of purchase. If you received an incorrect item that IS NOT INCLUDED within your receipt, please Contact Our Helpdesk for more information.

As purchases include USPS insured shipping (up to $100), any replacements or refunds will need to be validated through the USPS directly as we are no longer able to offer replacements or direct refunds for damaged shipments due to USPS mishandling.

As the USPS has implemented stricter (and in person) inspection requirements for damaged packages, you can start a USPS claim at https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process. We are not able to intervene, or work with this claim on your behalf. Also listed prior to purchase, any additional insurance required by the customer outside of the USPS minimums, is the responsibility of the customer prior to shipping.

Any customer failing or refusing to send photo proof of items/delivery within 10 business days will not receive any further support or return option for their purchase.

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Missing Shipments Shown As Delivered

Once your shipment is in the hands of the USPS, you will need to contact your local post office with any questions or issues with your shipment as we are not able to make any different arrangements on your behalf.

If you receive a notification that your package has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about your package. We are unable to contact them and make any re-delivery options or on your behalf.

Once shipments show as delivered, we are not able to offer any replacements, refunds or merch vouchers for these items as they show a successful delivery.

If your package shows as delivered and they are unable to help you locate the package, you may be able to start a Claim with the USPS (https://www.usps.com/help/claims.htm) for reimbursement of your package.

We can only ship to address listed at the time of purchase, unless there is an address change confirmed available prior to purchase. We are not responsible for mis-shipped items due to incorrect customer address issues. Refunds are not available for items being returned to us - for any reason - and will require a secondary postage purchase to be shipped out to you at a corrected address.

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How To Contact Us

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

Please Contact Our Helpdesk with any questions you may have for us. This includes purchase questions, product questions etc. as this is the only form of contact we can respond to.

As we are unable to connect Social Media accounts (i.e. Carpenterfan1234, Jason Voorhees, etc) to any particular purchase, we are not able to offer any support from social media, or any other outlet or third party, or review website. Continually trying to contact us any where but via our helpdesk may also limit access or communication within your social media or email accounts.

Please be sure to check your spam/filtered folders for any previous correspondence - including automated responses, purchase receipt and updates. Even if you received an automated email, further updates will be sent (including tracking info) as they are available for your purchase.

We will not respond to any inappropriate behavior, trolling, flooding, abuse of our helpdesk, threats of any sort (these may also be reported to local law enforcement), etc. Any correspondence within that realm, may have your account suspended from further support and only further updates will still be sent directly to you, as they are available for your purchase.

We are not able to respond via Social Media

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

As we are unable to connect Social Media accounts (i.e. Carpenterfan1234, Jason Voorhees, etc) to any particular account, we are not able to offer any support from social media, any other outlet or third party website. Continually trying to contact us any where but via our helpdesk may also limit access or communication within your account.

Anyone (customer or not) abusing our social media pages will have their access immediately removed from our Social Media sites. Any third party inquiry regarding this, will be sent the screen caps as well.

Automated Helpdesk

Please Note: Posting to third party websites, social media, review sites, etc will not speed up shipping items or any further action within your account.

If you have contacted our automated helpdesk please visit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information regarding Made To Order Items and Items Arriving Soon.

Further updates and tracking information will be sent for your Made To Order Items and Items Arriving Soon as they are available.

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you as soon as we can! :)

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
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Frequently Asked Questions / Terms And Conditions