Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?
Using Coupons
Where Are My Figures?
Where Are My Soundtracks?
Collector Condition/Regular Condition Figures
Split Shipping
180 Day Pre-Order Policy
Cancellations/Modifying Purchases/Returns/Refunds
Subscriptions
Automatic Cancellation Policy
Damaged Shipments
Missing/Incorrect Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Anything Else?

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Where Are My Clothing Items?

As we offer over 500 Made To Order clothing designs in multiple sizes, all shirts are printed directly for your purchase. These are printed at different times and different print shops, within the US, and will vary on restock times depending on the print process.

Please be sure to visit your receipt to see what status (Made To Order or Pre-Order) your items will entail below:

IF YOUR PURCHASE DOES NOT CONTAIN PRE-ORDER CLOTHING OR COLLECTIBLES:
  • Single clothing item purchases usually ship within 7-14 Business days (Business days do not include weekends or holidays)
  • Multiple clothing item purchases may take a bit longer than 7-14 Business days (Business days do not include weekends or holidays) depending on how many source print shop locations are required for your purchase to ship in full.
  • If your purchase contains Made To Order AND Pre-Order (CLOTHING ONLY) Items - your clothing only shipment may ship at different times at no additional cost to you. This split shipping option will only be used at our discretion depending on the estimated arrival of your remaining Pre-Order clothing items within your purchase.
  • Once purchased, Made To Order clothing items are not able to be cancelled as they are already in production directly printed for your purchase.
  • Discounts, refunds, gift cards or cancellations are not available if Made To Order items ship outside of 7-14 business days as these Made To Order items are already in production and directly printed for your purchase.

IF YOUR PURCHASE DOES CONTAIN PRE-ORDER CLOTHING OR COLLECTIBLES:
  • Clothing Items labeled as Pre-Order will be reprinted and restocked as production times are available by the various print shops that manufacture them.
  • Release/restock dates are not available for these items as they will vary depending on license, source print shop or print production method.
  • If your purchase contains Made To Order AND Pre-Order (CLOTHING ONLY) Items - your clothing only items may ship at different times at no additional cost to you. This split shipping option will only be used at our discretion depending on the estimated arrival of your remaining Pre-Order clothing items within your purchase.
  • Once purchased, Made To Order clothing items are not able to be cancelled as they are already in production directly printed for your purchase.
  • Discounts, refunds, gift cards or cancellations are not available if Made To Order items ship outside of 7-14 business days as these Made To Order items are already in production and directly printed for your purchase.

IF YOUR PRE-ORDER ITEM HAS EXCEEDED 180 DAYS (6 MONTHS):

Please visit Our Terms And Conditions Page For Extended Information Regarding Clothing Items, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Using Coupons

Only One Discount Coupon Can Be Used Per Purchase - Discount Coupons Are Not Able To Be Added After Your Purchase

If you have questions about any direct coupon, please visit that direct promotion for more details as exclusions may vary.

Please visit Our Terms And Conditions Page For Extended Information On Coupons, Subscriptions, And Other Purchase Terms And Conditions

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Where Are My Soundtracks?

As soundtracks are restocked at different times, we do not have exact restock dates available as it will depend on the distributor, manufacturer or other record shops we are in contact with.

We will have further updates for Pre-Order soundtracks directly sent to you as they are available.

As we offer Free Shipping on soundtracks, within the US, they will ship as they arrive to not delay further shipments.

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Where Are My Figures

Please visit our upcoming restock/release dates page for updated release/restock information. We try to keep that page updated frequently to show as updated information as possible.

IF YOUR PURCHASE DOES NOT CONTAIN PRE-ORDER COLLECTIBLES:
  • If your figures ARE NOT labeled as a Pre-Order item (as listed in the title or variant of the product prior to purchase and within your receipt), these items are either in immediate stock or are currently on the way to our fulfillment locations. Due to the immediate nature of these items, these items are not able to be modified, cancelled, or refunded.
  • If your figures ARE labeled as a "Arriving Soon" or "Coming Soon" (as listed in the title or variant of the product prior to purchase and within your receipt), these items are currently scheduled to arrive to our warehouse shortly. Immediate ship dates are not guaranteed until these items directly arrive to our warehouse. Existing Pre-Orders will be filled prior to current orders in the order they were received for these "Arriving Soon" items. Due to the immediate nature of these items, these items are not able to be modified, cancelled, or refunded.
  • If your purchase contains Pre-Order Collectibles, your purchase will ship when ALL items are available or Split Shipping is purchased to ship currently available items for your purchase. As these in-stock/"Arriving Soon" items have already been reserved for you, these items are not able to be modified, cancelled or refunded.

IF YOUR PURCHASE DOES CONTAIN PRE-ORDER COLLECTIBLES:
  • If your purchase contains collectibles labeled as a "Pre-Order" (as listed in the title or variant of the product prior to purchase and within your receipt), your purchase will ship when ALL items are available or Split Shipping is purchased to ship currently available items for your purchase. As these Pre-Order items have already been reserved for you, these items are not able to be modified, cancelled or refunded.
  • ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME - Discounts and Gift Card Credits are not available if release dates are changed at any point. As these items have already been reserved for you, these items are not able to be modified, cancelled or refunded.

IF YOUR PRE-ORDER ITEM HAS EXCEEDED 180 DAYS (6 MONTHS):

Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Collector Condition Figures

As we have been noticing more collectors are looking for the best condition boxes they can receive for their displays, we have started up a Collector Condition system (currently only available for POP figures) as they are released/restocked.

  • Collector Condition figures are hand inspected for any print issues, packaging blemishes and figure discrepancies.
  • Collector Condition POP figures will be shipped inside of a plastic POP Protector
  • There are no manufacturing differences between the Regular Condition or Collector Condition figures. The By-Hand inspection process and shipment within a POP protector are the only differences added to Collector Condition figures to supply the best packaging available for POP collectors.
  • Any customer requiring additional shipping insurance will require an additional shipping insurance purchase outside of their original purchase.

POP CHASE Figures

  • These figures will be inspected for major visual figure and packaging issues.
  • Due to the limited availability of the CHASE figures, packaging imperfections may still occur and CHASE figures are not guaranteed as collector condition packaging when shipped.
  • CHASE POP figures will be packed inside of a POP Protector which is included with all CHASE figure purchases
  • Any customer requiring additional shipping insurance will require an additional shipping insurance purchase outside of their original purchase.

Regular Condition Figures

  • All figures (figures not purchased as Collector Condition or CHASE figures) will be inspected for major flaws or issues.
  • As these figures are still listed as "Regular Condition" slight packaging or display imperfections may still occur.
  • Any customer requiring additional shipping insurance will require an additional shipping insurance purchase outside of their original purchase.

Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Split Shipping Options/Re-Shipping Options

If your purchase contains both In-Stock AND Pre-Order items, your purchase will ship when ALL ITEMS within your purchase are available to ship.

If you would like to split your purchase into multiple shipments, please visit our Contact Page to request Split Shipping information.

If your purchase has been returned to us for any reason, please visit our Contact Page to request re-shipping for your purchase as additional shipments to you, require additional shipping purchases to ship it back to your corrected address.

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180 Day Pre-Order Policy

As we are not able to offer purchase support after 180 days from your date of purchase, any remaining open orders with Pre-Order items will fall under the following protocol:
  • If an open purchase contains a Pre-Order item that has not yet been released or restocked - and is approaching 180 days (6 months) from the date of purchase - we will email an update (approx 10-15 days prior to refund windows expiring) regarding this item, time frame and options for your purchase. Please be sure to check your spam/filtered emails for more direct information as it may be automatically filtered within your email servers.
  • If we do not receive a response to the email update (within the timeline listed within your update email), we will send out a digital Gift Card (that does not expire) as a direct replacement for any items that are still pending arrival within your purchase. This includes all paid clothing items, figures, masks, etc. if they are not released/restocked within the 180 days (6 months from purchase) time frame from your date of purchase. Please be sure to check your spam/filtered emails for more direct information as it may be automatically filtered within your email servers.
  • Any remaining Free/Bonus items within purchases will automatically be cancelled and are not available for gift cards as they are free/bonus items within your purchase.
  • If Gift Cards Are Sent - any remaining In-Stock items may be sent out at no additional cost (unless customer requests Pre-Order items to remain open for their purchase). Refunds will not available after 180 days (after 6 months) from purchase as the gift card for replacement items will have already been sent.
  • Purchases where customers have requested Pre-Order items to remain open, will ship when ALL items are available to ship or Split Shipping is purchased to ship currently available items for your purchase. Please visit Where Are My Clothing Items? or Where Are My Figures? for further Pre-Order information. Gift Cards may still be sent for outstanding items if extended delays still occur or items become discontinued - even after customer requests for items to remain open within their purchase.
  • Purchases that have been requested to stay open, will stay open until the items arrive to ship, or an extra 6 months (one year) from the original purchase date. After that time, if they are not able to be fulfilled the gift card will be sent for the customers remaining open items as refunds are not available after 6 months from the original purchase date.
  • Once the update and gift card has been sent, all remaining open Pre-Order items within your purchase will be cancelled as the gift card will replace any remaining open paid items
  • Any customer starting a dispute/chargeback, or causing any other trouble (within our email, social media, etc.) after the gift card is sent, will have their gift card for any remaining items cancelled.
Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/shipped/damaged items/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Cancellations/Modifying Purchases/Returns/Refunds

CANCELLATIONS/MODIFYING PURCHASES/REFUNDS:
As soon as a you place a purchase, the purchase is not able to be edited or cancelled as the items within your purchase are processed within our network of warehouses to fulfill your purchase. These warehouses are automatically notified as soon as you submit your purchase and making any changes are not permitted as they are already in production or reserved for your purchase.

Once a purchase is placed, we are not able to:
  • add coupons or discounts
  • change clothing sizes
  • add or remove items
  • make any other purchase modifications (except possible shipping address changes depending on products ordered)
Please be sure that you are 100% certain that your purchase contains the items you would like to order. Even in the case of "accidental" purchasing or selecting the incorrect item, size, variant, etc. - items are not able to be changed or cancelled as they are already in production or reserved directly for your purchase.

If you receive an "incorrect" item, and the "incorrect" item IS INCLUDED within your receipt, we are unable to offer any refunds or replacements as we can only fulfill your purchase as listed at the time of purchase.

If you receive an item, and received an incorrect item that IS NOT INCLUDED within your receipt, please visit the Missing/Incorrect Items section.
  • If your purchase contains Pre-Order Collectibles, your purchase will ship when ALL items are available or Split Shipping is purchased to ship currently available items for your purchase. As these in-stock/"Arriving Soon" items have already been reserved for you, these items are not able to be modified, cancelled or refunded.
  • ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME - Discounts and Gift Card Credits are not available if release dates are changed at any point. As these items have already been reserved for you, these items are not able to be modified, cancelled or refunded.
  • Please visit the Pre-Order Release Schedule for upcoming release dates. As these items have already been reserved for you, these items are not able to be modified, cancelled or refunded.
  • Any item sold as a DAMAGED BOX/DISPLAY ITEM are not able to be returned/exchanged/refunded as they are sold as is, as listed within the product title and description prior to purchase on the website.
Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/damaged items/etc, Please visit:
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.


RETURNS:
As we are not currently accepting any returns, items are not able to be returned to us.

If you have any concerns about missing/damaged items/etc, Please visit:
Damaged Shipments
Missing/Incorrect Items

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Subscriptions

We are now offering a subscription service with a New Officially Licensed Horror Movie Clothing design every month!

How It Works:
  • Visit Our Shirt Of The Month - Pick your desired shirt size (Small-5XXXXXL) and you'll get an OFFICIALLY LICENSED Horror Movie shirt from the advertised license advertised at purchase, and a different Officially Licensed Horror Movie shirt delivered to you every month!
  • Pricing starts at $17.49 (for Small-XL shirts - 2x-5X sizes may have size upcharges) per month plus shipping!
  • As updates and teasers are available, they will be posted on our website and social media.
  • These items are directly printed per purchase and are not able to be cancelled or refunded once they are purchased originally or directly after rebilling. As these items are directly printed for your purchase, they will usually ship within 7-14 business days (not including weekends or holidays - discounts are not available if they ship outside of 7-14 business days).
  • Original Subscription Purchases that include other clothing items or figures will follow shipping times within those time frames. Please visit Where Are My Clothing Items? or Where Are My Figures? for more direct information regarding shipping times for multiple item shipments.
  • These shirts are not able to be exchanged, returned, cancelled or refunded as they are made directly for your purchase and are listed as a new/"mystery" shirt every month.
  • To cancel your subscription, please contact our helpdesk before 10 business days (not including weekends or holidays) prior to your next billing cycle. The billing cycle date is the date you receive your email receipts for your subscription renewal date. Subscriptions that do not receive a confirmation email from us will still be active until an email confirmation has been sent confirming it's cancellation. All new subscriptions start at a 3 month minimum charging cycle due to the discounted nature of these items. Any cancellation requests will be able to be processed after the 3 month minimum per account.
  • If at any point you receive a duplicate subscription item, please directly contact our helpdesk and we will be able to replace it with the current subscription item(s) per your subscription details. Replacements for duplicates items are only available if a previous subscription had been purchased or the item had been previously purchased with us directly otherwise.

Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

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Automatic Cancellation Policy

As we have been around since 2005, we have noticed the uptick of more aggressive, bullying, and trolling style of emails/social media behaviors. As we are not able to engage in such activities, the following will be implemented within our email, social media, third party sites, review sites, etc.

How To Directly Contact Us:
  • Please CONTACT OUR HELPDESK with any questions about a purchase. We are not able to offer any support from outside emails, social media, any other outlet or third party website. Continually trying to contact us any where but via OUR HELPDESK may also create issues within your account.
  • Social Media is not a helpdesk resource. Posting to get our attention will not receive a response - please CONTACT OUR HELPDESK for any questions or information. Continually trying to contact us via social media may lead your account to being blocked from our social media accounts.
Any Customer That:
  • Floods our email or social media or third party sites.
  • Sends/posts overly negative, passive aggressive, obscenity filled correspondence, etc.
  • Sends threats of physical harm
    (These will also be reported to the customer's local police department. As customers enter their name, address, and phone number at the time of purchase - this info will be sent to their local police department along with any threatening correspondence and documentation.)
  • Engages in overly disruptive/negative behavior
  • Creates a Dispute/Chargeback
Will have their purchases cancelled without refund or further support due to their overly disruptive behavior. As this is listed within the terms of service listed and agreed to prior to purchase, within the customers receipt and to any email after, this information will be posted in any public forum needed, along with the reasons why the customer has caused such issues as well.

As these terms are agreed to this within our Our Terms And Conditions Page prior to purchase:
  • The Automatic Cancellation may be instated at our discretion due to the negative actions or negative interactions from any customer acting out to (or against) us, acting improperly, or directly violating our Terms And Conditions as listed prior to purchase.
  • Free/Bonus items will be immediately cancelled as we do not reward disruptive behavior within our emails or social media with free items. As these items do not contain any monetary value and are not able to be refunded or disputed by any third party site otherwise.
  • Any additional billing, delinquent fees, overdrafts, collections, credit card or paypal fees that are in relation to any purchase - are direct responsibility of the customer. If the customer creates an issue that results in the customer receiving additional fees - those additional fees are the responsibility of the customer regardless of their origin.


Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

In short, if you'd want to avoid the Automatic Cancellation Policy and/or extra fees from your credit card company - Please be patient and "Be Excellent To Each Other". 

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Damaged/Missing Items

Sometimes accidents do happen along the way and items may get bumped and bruised or lost in the mail.

As we have noticed social media posts from customers that have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment, this has lead to stricter replacement policies. This policy will verify that we had either correctly, or incorrectly, packaged your shipment before it was sent off to you.

As we are not currently accepting returns, we will be able to virtually inspect your purchase:
  • We will require photos of ALL items received within your shipment
  • We will require photos of ALL packaging with your shipment
  • Any additional paperwork included, etc will also be required
  • All notifications must be sent to VIA OUR HELPDESK within 10 physical days of delivery.
As items are inspected before they are shipped, we will be able to tell of any product fault within the photos you send for replacements due to production issues.
  • Any clothing items that have been washed, worn or modified - or - any figures that have been taken out of their packaging are not available for any replacements, refunds or other compensation.
  • Any item sold as a DAMAGED BOX/DISPLAY ITEM are not able to be returned/exchanged/refunded as they are sold as is, as listed within the product title and description prior to purchase on the website.
  • Any packaging that shows improper opening or wear and tear via the customer are not able to be refunded or replaced due to direct customer damage
  • If you received an item that matches your receipt, but not what you intended to purchase, please visit the Modifying Purchase section for further details
As most purchases include USPS insured shipping, any replacements or refunds will need to be validated through the USPS directly as we are no longer able to offer replacements or direct refunds for any damaged shipments.

As the USPS has implemented stricter (and in person) inspection requirements for damaged packages, you can start a USPS claim at https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process. We are not able to intervene, or work with this claim on your behalf. Also listed prior to purchase, any additional insurance required by the customer outside of the USPS minimums, is the responsibility of the customer prior to shipping.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or Gift Card credits for your items.

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Missing Shipments Shown As Delivered

Once your shipment is in the hands of the USPS, you will need to contact your local post office with any questions or issues as we are not able to make any different arrangements on your behalf.
  • If you receive a notification that your package has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about your package. We are unable to contact them and make any re-delivery options or on your behalf.
  • Once shipments show as delivered, we are not able to offer any replacements, refunds or gift cards for these items as they show a successful delivery attempt.
  • Out of US customers: If your package is stuck in customs, you will need to contact your customs agency directly as we do not have any direct contact with the customs agents in your country. Any added customs fees, duties, or other fees that your customs agency, post offices, or country include - on top of - what you had already paid is the responsibility of the customer. We do not offer discounts or Gift Card Credits for added customs fees that your country or customs agencies add on to import these items to your country. Also shipments that are sent back to us or abandoned are not able to be refunded.
Please visit Our Terms And Conditions Page For Extended Information Regarding Figures, Pre-Order Clothing Items, Subscriptions, And Other Purchase Terms And Conditions

If you have any concerns about missing/damaged items/etc, Please visit:
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.


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Items Returned/Incorrect Addresses

As we are only able to ship items as listed to the address at the time of purchase, any items returned by the customer or by USPS due to incorrect address information entered at the time of purchase are not able to be cancelled or refunded.
  • If a shipment has been returned, please directly contact our helpdesk for further information and re-shipping options. Additional shipping purchases will be required to re-ship your item to another or updated address.
  • If you received an incorrect item, please visit the Missing/Incorrect Items section of this FAQ for more direct information.
  • As we are not currently accepting returns - any shipment that is returned runs the risk of being abandoned at the post office and is not able to be refunded or replaced if the item ends up as abandoned due to reason.
  • If you have address change concerns once it is already shipped - you will need to contact the USPS, as they would be able to make any kind of delivery changes for you. We are unable to contact the USPS and make any changes or re-delivery options on your behalf.
If you have any concerns about missing/damaged items/etc, Please visit:
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.


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Why Are You Not Returning My Emails?

How To Directly Contact Us:
  • Please CONTACT OUR HELPDESK with any questions about a purchase. We are not able to offer any support from outside emails, social media, any other outlet or third party website. Continually trying to contact us any where but via OUR HELPDESK may also create issues within your account.
  • Social Media is not a helpdesk resource. Posting to get our attention will not receive a response - please CONTACT OUR HELPDESK for any questions or information. Continually trying to contact us via social media may lead your account to being blocked from our social media accounts.
Any Customer That:
  • Floods our email or social media or third party sites.
  • Sends/posts overly negative, passive aggressive, obscenity filled correspondence, etc.
  • Sends threats of physical harm
    (These will also be reported to the customer's local police department. As customers enter their name, address, and phone number at the time of purchase - this info will be sent to their local police department along with any threatening correspondence and documentation.)
  • Engages in overly disruptive/negative behavior
  • Creates a Dispute/Chargeback
Will have their purchases cancelled without refund or further support due to their overly disruptive behavior. As this is listed within the terms of service listed and agreed to prior to purchase, within the customers receipt and to any email after, this information will be posted in any public forum needed, along with the reasons why the customer has caused such issues as well.

As these terms are agreed to this within our Our Terms And Conditions Page prior to purchase:
  • The Automatic Cancellation may be instated at our discretion due to the negative actions or negative interactions from any customer acting out to (or against) us, acting improperly, or directly violating our Terms And Conditions as listed prior to purchase.
  • Free/Bonus items will be immediately cancelled as we do not reward disruptive behavior within our emails or social media with free items. As these items do not contain any monetary value and are not able to be refunded or disputed by any third party site otherwise.
  • Any additional billing, delinquent fees, overdrafts, collections, credit card or paypal fees that are in relation to any purchase - are direct responsibility of the customer. If the customer creates an issue that results in the customer receiving additional fees - those additional fees are the responsibility of the customer regardless of their origin.

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Anything Else? (Not Listed Above)

This page is a Frequently Asked Question Page as 99.9% of the emails we receive are currently answered above with more in-depth and direct information. This includes:

Where Are My Clothing Items?
Using Coupons
Where Are My Figures?
Where Are My Soundtracks?
Collector Condition/Regular Condition Figures
Split Shipping
180 Day Pre-Order Policy
Cancellations/Returns/Refunds
Subscriptions
Automatic Cancellation Policy
Damaged Shipments
Missing/Incorrect Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?

How To Directly Contact Us:
  • Please CONTACT OUR HELPDESK with any questions about a purchase. We are not able to offer any support from outside emails, social media, any other outlet or third party website. Continually trying to contact us any where but via OUR HELPDESK may also create issues within your account.
  • Social Media is not a helpdesk resource. Posting to get our attention will not receive a response - please CONTACT OUR HELPDESK for any questions or information. Continually trying to contact us via social media may lead your account to being blocked from our social media accounts.
If you have filled out the Helpdesk form, listed above, we usually respond to Helpdesk emails within the same business day. Depending on our influx of emails coming in, orders going out, etc. Helpdesk responses may take up to 48-72 business hours (not including weekends and holidays) for responses.

Please be sure to check your spam/filtered emails for any responses.

Please note the Automatic Cancellation Policy may be instated for any customer that causes and issues or disturbances within our emails or social media.

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you as soon as we can! :)

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About Horrormerch.com

About Horrormerch.com

Horrormerch.com has been around since 2005!

We pack and ship over 3000+ packages a month from multiple Warehouses and Printshops from within the US.

We offer Officially Licensed Merchandise from over 100 different Horror Movie + TV Properties.

Our main Warehouse is located in Columbus, Ohio with other shipping locations in Alabama, California, Indiana, Maryland, Nebraska, And Texas.

We have vended over 200 Horror Conventions and Comic Con's across the East Coast and Mid-West! (Horrorhound, Spooky Empire, Texas Frightmare, Monster Mania, NYCC, Wizard World and more!!)

Our Helpdesk Support Team usually responds to Helpdesk requests within a few hours during normal business days. (Not including Weekends And Holidays)

Most In-Stock Collectibles usually ship within 3-4 Business Days. Most Made To Order Clothing Designs (Printed Directly For Your Purchase) usually ship within 7-14 business days. (Not including Weekends And Holidays)