Updated: 02/08/2021

Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?
Where Are My Figures?
Split Shipping
90 Day In-Stock + Pre-Order Shipping Policy
Can I Cancel My Order?
Damaged Shipments
Missing/Incorrect Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Email/Social Media Trolling
Anything Else?

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Where Are My Clothing Items?

As listed at the time of purchase - your clothing items are Pre-Order items (be sure to check your receipt for more information), which means they are not in immediate stock to ship.

Depending on the license or design, these items may be directly made to order for your purchase or otherwise mass produced at different times.

Most made to order shirts usually ship within 10-15 business days (not including weekends or holidays). Depending on the license, design and production process will vary each direct item's ship times. Any items that are mass produced print runs will be reserved for you and shipped when they are restocked.

We will be directly emailing updates as items are printed and restocked. Be sure to check your spam/filtered emails for updates as we will not have any further information, or exact ship dates, until we email you directly.

In most cases of multiple clothing design purchases (for CLOTHING ONLY purchases and within the US), we may split your shipment up at no additional cost to you. This is a normal occurrence and we will ship the remaining clothing items as soon as they are finished up at no additional cost!

If your purchase contains figures or other Pre-Order items, your purchase will be shipped when everything is available. If you have In-Stock items within your purchase and you would like your order split shipped (without impacting your other Pre-Order items), please fill out the Split Shipment Form and we will be able to send you the link for the additional shipping purchase to ship out what is In-Stock, without impacting on your other Pre-Order items.

As clothing items are automatically entered into production as soon as you hit the confirm order button, we are not able to make any modifications, nor cancellations, to your purchase as these items are already automatically in production for you.

Upon purchasing these items, you have already placed a Non-Refundable Deposit for these items and they will be sent out to you as soon as they are available. Any disputes will incur a cancellation fee, as you have already paid a Non-Refundable Deposit at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

If there is an issue with a license, print run, or other issue that prohibits your item to be available for "an extended time frame", a digital gift card for the full amount of the direct item will be emailed to you. You can use this gift card, that does not expire, at any time for other items on the website.

Discounts or Gift Card credits are not available if items do not ship within 10-15 business days. Depending on the time of year, license renewals, production procedures, or other outside issues out of our control, may vary this direct turn around time.

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Where Are My Figures

As listed at the time of purchase - your figures may be Pre-Order items (be sure to check your receipt for more information), which means those direct items are not in immediate stock to ship. However these items have already been reserved for you, and will be shipped when they are released or restocked.

If your figure is a Pre-Order item, please visit the Pre-Order Release Schedule for more direct information about your figure release dates!

ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME.
Discounts and Gift Card Credits are not available if the release date is changed at any point.

We will be directly emailing updates as items are released and restocked for your purchase. Be sure to check your spam/filtered emails for updates as we will not have any further information, or exact ship dates, until we email you directly.

As Pre-Order items are automatically reserved as soon as you hit the confirm order button, we are not able to make any modifications, nor cancellations, to your purchase as these items are already automatically in production for you.

As listed at checkout, prior to purchase - all figure purchases are single shipment purchases. This means your purchase will ship when:

  • All of your Pre-Order and In-Stock items are available to ship in one single shipment
OR
  • Other split shipping options are purchased to send your items as they are released/restocked.
OR
  • Your purchase contains In-Stock items that are exceeding 90 days for your remaining Pre-Order items to arrive

Please visit Our Split Shipping option or Our 90 Day Pre-Order Shipping Policy for more direct information about shipping options for purchases containing In-Stock and Pre-Order shipments.

Upon purchasing these items, you have already placed a Non-Refundable Deposit for these items and they will be sent out to you as soon as they are released/restocked. Any disputes will incur a cancellation fee, as you have already paid a Non-Refundable Deposit at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

If there is an issue with a license, production run, or other issue that prohibits your item to be available for "an extended time frame", a digital gift card for the full amount of the direct item will be emailed to you. You can use this gift card, that does not expire, at any time for other items on the website.

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Split Shipping

As listed at checkout, prior to purchase - all figure/mask/etc. purchases are single shipment purchases. This means your purchase will ship when:

  • All of your Pre-Order and In-Stock items are available to ship in one single shipment
OR
  • Other split shipping options are purchased to send your items as they are released/restocked.
OR
  • Your purchase contains In-Stock items that are exceeding 90 days for your remaining Pre-Order items to arrive

As each shipment to you requires additional postage, the option to directly Split Ship your purchase (without impacting on your other items) for your In-Stock items is currently available.

If you would like your order split shipped to receive the items currently In-Stock, without impacting your remaining Pre-Order items, please fill out the Split Shipment Form and we will be able to send you the link for the additional shipping purchase and ship out what is available at current within your purchase.



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90 Day In-Stock + Pre-Order Shipping Policy

Due to warehouse space limitations, we will be instituting a new shipping policy for ALL purchases that contain In-Stock and Pre-Order items alike.

As listed at checkout, prior to purchase - all purchases are single shipment purchases. This means your purchase will ship when:

  • All of your Pre-Order and In-Stock items are available to ship in one single shipment
OR
  • Other split shipping options are purchased to send your items as they are released/restocked.
OR
  • Your purchase contains In-Stock items that are exceeding 90 days for your remaining Pre-Order items to arrive

If you would like your order In-Stock items shipped separately from your Pre-Order items (without impacting your other Pre-Order items), please fill out the Split Shipment Form and we will be able to send you the link for the additional shipping purchase and ship out what is In-Stock, without impacting on your other Pre-Order items.

If you do not wish to directly split ship your items and some of your Pre-Order items have already arrived (over 90 days ago), we will contact you directly, via email, when your Pre-Order items approximately reach close to 90 days after arriving In-Stock. If we do not hear back from you about directly split shipping your items, your In-Stock items will start shipping out. This however, will impact any remaining Pre-Order items in your purchase as additional shipments require additional shipping fees from our shipping providers.

  • Any In-Stock items will ship together
  • All shipments will ship to the shipping address previously listed on file
  • We may cancel items directly from your purchase to cover any extra shipping payments due
  • Any remaining credit due from canceled items will ONLY be issued as a Store Credit Gift Card
We would optimally recommend the original split shipping option for your purchase, so you receive all your items without interruption or issue. But due to warehouse limitations, and also like other sites shipping options, we will no longer be able to hold In-Stock items for purchases for more than 90 days.


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Can I change/cancel items I've ordered?

As items are automatically reserved for you or entered into production as soon as you hit the confirm order button, we are not able to make any modifications, nor cancellations, to your purchase as these items are already automatically in production for you.

Upon purchasing these items, you have already placed a Non-Refundable Deposit for these items and they will be sent out to you as soon as they are available. Any disputes will incur a cancellation fee, as you have already paid a Non-Refundable Deposit at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

If there is an issue with a license, print run, or other issue that prohibits your item to be available for "an extended time frame", a digital gift card for the full amount of the direct item will be emailed to you. You can use this gift card, that does not expire, at any time for other items on the website.

ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME.
Discounts and Gift Card Credits are not available if the release date is changed at any point.

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Damaged Items

Sometimes accidents do happen along the way and items may get bumped and bruised in the mail.

As we have noticed social media posts boasting that customers have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment - this has lead to stricter policies to verify that we had either correctly, or incorrectly, packaged your shipment.

As we are not currently accepting returns, we will be able to virtually inspect your items for you. We will require photographs of ALL items and ALL packaging included in your shipment. This will verify that your items were packed in their proper packaging and that the damage was due to shipping directly.

Once we have received the photos required (this may mean taking multiple pictures at different times if the first ones you submit are not sufficient) we will check out the photographs and if we are able to see that the items were damaged during transit, we will process a Gift Card Credit for you.

As the USPS has implemented stricter (and in person) inspection requirements for damaged packages, we are no longer able to offer direct refunds for damaged items. If you would require a direct refund, you will need to start a Claim with the USPS (https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process otherwise.

Any items purchased that were listed as "DISPLAY ITEM/DAMAGED BOX" items (be sure to check your receipt for more info) are not available for replacements, Gift Card credits or refunds. These items are already discounted, sold as-is, and already contain packaging blemishes.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any gift card credits for your items.

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Missing/Incorrect Items

Sometimes accidents do happen, and due to the volume of shipments per week, some shipments may incur some direct issues.

As we have noticed social media posts boasting that customers have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment - this has lead to stricter policies to verify that we had either correctly, or incorrectly, packaged your shipment.

CLOTHING ONLY shipments: clothing designs may ship separately at different times. If you purchased 4 clothing items, and only 1 has arrived - the rest of your purchase will ship when your remaining clothing items are available. Split shipping of clothing only purchases (within the US) is a common occurrence and your items will ship as they are available or restocked.

EVERYTHING ELSE: If your purchase does not include everything that was marked as shipped in your receipt, we will be able to virtually inspect your items for you. We will require photographs of ALL items and ALL packaging you had received within your shipment. This will verify that your items were packed in their proper packaging or that items may not have been included within your shipment. If you are unable to email us photographs of the items you had received AND the packaging it was sent in, we are unable to offer any replacements or Gift Card Credits for your purchase otherwise.

Once we have received the photos required (this may mean taking multiple pictures at different times if the first ones you submit are not sufficient) we will check out the photographs and start the replacement process.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or credits for your items.

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Missing Shipments Shown As Delivered

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point.

Due to the volume of our daily shipment pickups, not all packages are scanned at the time of pickup. If the status has not been updated when you receive your tracking information, please wait for 48-72 hours as it will show further scan information closer to it's destination.

If you receive tracking information and the USPS is already showing status updates, we can not move your package any faster once it is in the hands of the USPS, they will have up the most up to date information for your package.

If you receive a notification that your package has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about your package. We are unable to contact them and make any re-delivery options on your behalf.

If your package shows as delivered and they are unable to help you locate the package, you may be able to start a Claim with the USPS (https://www.usps.com/help/claims.htm) for reimbursement of your package as we are unable to offer replacements or Gift Card Credits for items that show that they have been delivered.

If you have address change concerns once it is already shipped - you will need to contact the USPS, as they would be able to make any kind of delivery changes for you. We are unable to contact them and make any re-delivery options on your behalf.

Out of US customers: If your package is stuck in customs, you will need to contact your customs agency directly as we do not have contact with the customs agents in your country. Any added customs fees, duties, or other fees that your customs agency, post offices, or country include - on top of - what you had already paid is the responsibility of the customer. We do not offer discounts or Gift Card Credits for added customs fees that your country or customs agencies add on to import these items to your country. Also abandoning any shipments or forcing them to be returned to us, for not paying customs fees will not be able to be canceled.

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Returns/Items Returned/Incorrect Addresses

As all items are directly manufactured or reserved for your purchase - we are not able to accept returns of any kind.

If you received an incorrect item, please visit the Missing/Incorrect Items section of this FAQ Returned Shipments Due To Incorrect Shipping Address Errors:
As the shipping address you enter at the time of purchase is the same address we will send your items to, please be sure to confirm that this address is spelled correctly, with the correct apartment/unit numbers if needed.

If There Are Any Typos Or Missing Information (Including Apartment/unit Numbers) In Your Shipping Address, Your Items May Experience Shipping Delays Or May Be Directly Returned To Us.

We would recommend contacting your local post office directly for re-delivery options to your current address to avoid further delays. Any items that are shipped back to us due to an insufficient address will require an additional shipping purchase to re-ship these items to you.

We are unable to offer any discounts or Gift Card Credits for items that are sent back to us due to being delivered to an incorrect address that was entered by the customer at the time of purchase, or listed as a change of address after purchase.

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Why Are You Not Returning My Emails?

We respond to emails as quick as possible that are directly sent to our helpdesk (the link is at the bottom of this page).

These emails are (usually) answered daily when possible but sometimes may take 1-2 business days for replies (business days are Monday-Friday and do not include weekends or holidays).

Sending multiple emails will not speed up your response time.

Sending abrasive, abusive, obscenity filled emails will not tolerated, nor responded to.

To be sure you receive a reply, be sure you fill out the helpdesk form on our website (the link is at the bottom of this page).

Be sure to also check your spam/filtered emails for any replies within 1-2 business days (business days are Monday-Friday and do not include weekends or holidays).

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Email/Social Media Trolling

Over the years we have noticed the rise of bullying posts and emails full of obscene language or just "trolling" our social media pages with the same kind of commentary.

We will not tolerate any bullying (directed to us or to other customers), hate speech, name-calling, trolling, abusive or abrasive language, passive-aggressive behavior, or any other negative speech, activity, or post content.

These posts and emails are not "expressing yourself". They are rude, uncalled for and will not be tolerated.

We do not have the time to engage in negative or trolling behavior and will not tolerate it on our social media pages, reviews, etc. - regardless of topic.

If you have an actual question or concern about a purchase, please contact the helpdesk at the bottom of this page for more information.

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Other Questions NOT LISTED ABOVE

This page is a Frequently Asked Question Page as 99.9% of the emails we receive are currently answered above with more in-depth and direct information. This includes questions like: Where Are My Clothing Items?, Where Are My Figures? and more.

IF YOUR QUESTION IS ALREADY ANSWERED ABOVE:
You will receive the same information as listed above. We will contact you directly when more exact information is available.


We use this page to help you the information for your purchase to you at your leisure, and it also helps free us up so we can get more items out to you faster.

IF YOUR QUESTION IS NOT ANSWERED ABOVE:
you can fill out the helpdesk form for more information!

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you as soon as we can! :)

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