Updated: 09/26/20

Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?
Where Are My Figures?
Where Are My Special Order Items?
Split Shipping
Can I Cancel My Order?
Damaged Shipments
Missing Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Email/Social Media Trolling
Anything Else?


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Where Are My Clothing Items?

As we have been printing and shipping for quite some time, we had found a cycle that had worked for getting items out to you as quick as possible and made directly for your purchases. However as 2020 has caused massive delays for all parts of production with: blank shirt production, inventory changes from distributors, print shops having slower production turn arounds, to even getting the items out to you - everything has changed.

We have been trying to keep up as fast as we can, getting stuff out to you as fast as it arrives, however as there are delays EVERYWHERE right now, some items may take longer than others to ship out to you as these issues have not been common previously, but are currently not issues we can directly control.

PRE-ORDER CLOTHING DESIGNS: As listed above most printshops are very far behind with production, as we are trying to keep up with production and demand, of over 450 different designs - most of which in 6-15 different size variations - some items may take longer than others to manufacture or restock. As they are PRE-ORDERED and reserved for you, they will ship as soon as they are available, but we will not have any exact dates of restock of any designs until they are on the way to us or printed directly for us with other shops.

We will be sending direct emails to you when your item(s) are being restocked, so be sure to check your spam/filtered emails if you do not receive emails directly in your inbox.

In most cases of multiple clothing design purchases (for CLOTHING ONLY purchases and within the US), we may split your shipment up at no additional cost to you to get some of your shipment out faster. This is a normal occurrence and we will ship the remaining clothing items as soon as they are finished up at no additional cost!

If your purchase contains figures or other PREORDER/SPECIAL ORDER items, your purchase will be shipped when everything is available unless you are able to make split shipping arrangements with our helpdesk (the link is at the bottom of this page).

Once purchased, MADE TO ORDER AND PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you and made directly for your purchase.

Discounts and refunds are not available if these items are not shipped within the 5-10 business day timeframe as this is just a typical turnaround time. Refunds are only available if the design is discontinued in total and is no longer available.

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Where Are My Figures

If figures are labeled as PRE-ORDER at the time of purchase (be sure to also check your receipt), they are considered PRE-ORDER items and are already reserved for you to be shipped when they are released or restocked.

If your figure is a Pre-Order item, please visit the Pre-Order Release Schedule for more direct information about your figure release dates!

Pre-Order Items are items that are currently in production or awaiting restock. This means that these items will not be immediately available to ship.

As they are in production, and that Pre-Ordering them RESERVES YOUR PLACE IN LINE to ship they will ship as soon as they are released/restocked.

ALL RELEASE DATES Are Subject To Change at ANY time.

Once purchased, PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED, OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release date is changed at any point. Refunds are only available if the item is discontinued in total and is no longer available.

Pre-Order items ship in the order the purchases were received, so depending on when you purchased the item compared to its announcement or its release date may vary when the item ships. (i.e. If your item is announced in January for a June release, purchasing closer to January will have your item shipped faster as you are earlier in line before purchases made closer to June.)

As Pre-Order items arrive in multiple shipments, we pack orders as fast as we can and in the order that they were received. Tracking information will be automatically sent to you once your purchase has been shipped. We will also send updated release/restock information for most items when they are on the way to us - this will let you know that your items are scheduled to arrive and be released or able to ship soon.

ALL FIGURE/SPECIAL ORDER PURCHASES ARE SINGLE SHIPMENT PURCHASES

As listed at checkout, prior to purchase - all purchases are single shipment purchases. This means your purchase will ship when ALL OF YOUR ITEMS are available to ship, in one single shipment to you.

If you would like your order split shipped, please fill out the Helpdesk Form for more information as it will require additional shipping purchases for additional shipments to you.

From there, we will be able to send you the link for the additional shipping purchase and ship out what is available at current within your purchase.

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Where are my Masks/Costumes/Props?

Special Order Purchases Prior to Sept 1, 2020: If your item is marked as a SPECIAL ORDER ITEM, these items are SPECIAL ORDERED DIRECTLY FOR YOU from different multiple different manufacturers or distributors.

As these items were not in immediate stock, we do not have exact availability dates for their arrival/restock - but we will ship them out as soon as they are available.

We have also sent emails to all open purchases for special order items that were ordered prior to Sept 1, 2020. If you purchased a special order item and have not received it, or an email update, please check your email (including spam/filtered folders) for more info as we will contact you again once your items are available or other information is available.

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Split Shipping

As listed at checkout, prior to purchase - all purchases are single shipment purchases. This means your purchase will ship when ALL OF YOUR ITEMS are available to ship, in one single shipment to you.

If you would like your order split shipped, please fill out the Helpdesk Form for more information as it will require additional shipping purchases for additional shipments to you.

From there, we will be able to send you the link for the additional shipping purchase and ship out what is available at current within your purchase.


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Can I change/cancel items I've ordered?

Once purchased, MADE TO ORDER ITEMS, PRE-ORDER ITEMS, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release/restock date is changed at any point. Refunds are only available if the item is no longer available.


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Damaged Items

As sometimes accidents do happen along the way, sometimes items get bumped and bruised in the mail. Please take photographs of the package and its contents before contacting us so we can verify the shipping damage and get a replacement started for you. In some cases of damages, a USPS claim will be opened for damaged shipments and will require an inspection or other instructions before items can be replaced.

If you have approved photos and the replacement process has been approved, it will take a few days before replacements or exchanges are able to be made and we will let you know of the status once it's been updated.

Replacements will not be available if you do not have photos of the damaged boxes or other photos required of the item(s) and shipping boxes after it's been opened.

If we are not able to show that there was damaged due to shipping to your item(s), we are not able to offer any kind of replacement for your item.

Refunds are not available unless the item has been discontinued. Replacements will be available, to approved damaged shipments (either by us or the USPS). If the replacement is a Pre-Order item, it will be sent when it is restocked.

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Missing Items

As sometimes accidents happen - sometimes shipments may have issues.

CLOTHING ONLY shipments (only within the US) may sometimes ship at different times.

All other purchases for figures (In Stock or Pre-Orders), Special Order Items (Masks, Props, Etc), and out of US Shipments, will ship when all items in your shipment are available.

With that, if your figure or special order item orders are missing something that was marked as shipped in your receipt, we will need to verify - with photos - all shipments, items received and shipping boxes your items were shipped in.

As we have noticed social media posts boasting that customers have received free replacement items, along with the ones they claimed were "missing" in their original shipment - this has lead to stricter replacement policies to verify that we had either correctly, or incorrectly, packaged your shipment.

Again accidents happen, but if we are unable to verify that your package was incorrectly packaged before shipping, we are unable to offer any replacements for your items.

As we have had years of experience packing these boxes with your items - we also will know what items can fit in what boxes and how certain items are to ship.

With these pictures, we will be able to tell if we packed them correctly or incorrectly which will help us figure out about replacements and if they are available for your shipments.

If you, or we, believe that your package was tampered with, please visit the DAMAGED ITEMS section for more details.

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Missing Shipments Shown As Delivered

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point.

If you have received tracking information, please do not contact us for shipping status updates. If the USPS is already showing status updates, as we can not move your package along any faster once it is in the hands of the USPS, they will have up to date info for you before we do.

If you receive a notification that it has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about its delivery details or if they are holding it for you otherwise.

If your package shows as delivered and they are unable to help you locate the package, you may be able to file a claim with the USPS (at https://www.usps.com/help/claims.htm) for reimbursement of your package as we are unable to offer refunds or replacements of items that show that they have been delivered.

If you have address change concerns once it is already shipped - you will also need to contact the USPS, as they would be able to change any kind of delivery arrangements for you.

Out of US customers: If your package is stuck in customs, you will need to contact them directly as we do not have contact with the customs agents in your country. Also, any customs, duties, or other added fees that your customs, post offices, or country include - on top of - what you had already paid is the responsibility of the customer. We do not offer discounts or refunds for added customs fees that your country or customs agencies add on to import these items to your country. Also abandoning any shipments or forcing them to be returned to us, for not paying customs fees will not be able to be canceled or refunded

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Returns/Items Returned/Incorrect Addresses

Returning Items You Purchased As all items are directly printed for your purchase, Pre-Ordered, Reserved or Special Ordered for you - we are not currently accepting returns of any kind.

Once you order an item it is printed, reserved, or special ordered directly for your purchase, more so in the case of clothing items/masks or anything that is able to be worn (due to obvious safety reasons), they are not able to be returned. Cancellations will only be available if the item is no longer available for your purchase.

Returned Shipments Due To Shipping Errors As the shipping address you enter at the time of purchase is the same address we will send your items to, please be sure to confirm that this address is spelled correctly, with the correct apartment/unit numbers if needed.

If There Are Any Typos Or Missing Information (Including Apartment/unit Numbers) In Your Shipping Address, Your Items May Experience Shipping Delays Or May Be Directly Returned To Us.

As we are unable to physically verify that your address is correct - any items that are returned to us due to an incorrect address will require an additional shipping purchase to ship these items back out to you.

We are unable to offer any discounts, cancellations or refunds for items that are sent back to us due to being delivered to an incorrect address that was entered at the time of purchase.

As these items were made directly for your purchase or Pre-Ordered/Special Ordered/Reserved for you, the additional shipping option is required as these items were directly acquired FOR YOU and your purchase.

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Why Are You Not Returning My Emails?

We respond to emails as quick as possible that are directly sent to our helpdesk (the link is at the bottom of this page).

These emails are (usually) answered daily when possible but sometimes may take 1-2 business days for replies (except for weekends or holidays).

Sending multiple emails will not speed up your response time.

Sending obscenity filled emails or other abrasive emails will not tolerated or responded to.

To be sure you receive a reply, be sure you fill out the helpdesk form on our website (the link is at the bottom of this page).

Be sure to also check your spam/filtered emails for any replies within 1-2 business days (this does not include weekends or holidays).


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Email/Social Media Trolling

Over the years we have noticed the rise of bullying posts and emails full of obscene language or just "trolling" our social media pages with the same kind of commentary - and the problem has grown over the past year.

We will not tolerate any bullying, hate speech, name-calling, trolling, abusive or abrasive language, negative posting, passive-aggressive behavior, or any other negative speech, activity or post content.

If you have a question relating to your purchase or our products, feel free to contact our helpdesk (the link is at the bottom of this page). But if you have come here (or post on our social media) with trolling or offensive behavior we will not respond to your emails or comments and subsequently block you from our social media pages as well.

We keep track of customers that cause problems and note it with your purchase - DISCOUNTS, BONUSES OR ANY OTHER SPECIAL TREATMENT - WILL NOT BE AVAILABLE TO THOSE THAT CAUSE DISRUPTIONS IN OUR EMAIL OR SOCIAL MEDIA PAGES..

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Other Questions NOT LISTED ABOVE

This page is a Frequently Asked Question Page as 99% of the emails we receive are answered above. Either with more in-depth information or direct links to Pre-Order release dates etc.

We use this page to speed up getting the information for your purchase to you at your leisure, and it also helps free us up so we can get more items out to you faster.

IF YOUR QUESTION IS ALREADY ANSWERED ABOVE - you will not receive different information than what is already listed above.

IF YOUR QUESTION IS NOT ANSWERED ABOVE - you can fill out this form for more information!

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you shortly! :)


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