Updated: 07/12/20

Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?
Where Are My Figures?
Where Are My Special Order Items?
Can I Cancel My Order?
Damaged Shipments
Missing Items
Items Returned To Us/Incorrect Address
Delivery Not Delivered
Why Are You Not Answering My Emails?
Email/Social Media Trolling
Anything Else?


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Where Are My Clothing Items?

As we have been printing and shipping for the past 15 years, we had found a cycle that had worked for getting items out to you as quick as possible and made directly for your purchases. However as the Spring of 2020 has caused massive delays for all parts of production with: blank shirt production, inventory changes from distributors, print shops having slower production turn arounds, to even getting the items out to you - everything has changed.

We have been trying to keep up as fast as we can, getting stuff out to you as fast as it arrives, however as there are delays EVERYWHERE right now, some items may take longer than others to ship out to you as these issues have not been common previously, but are currently not issues we can directly control.

Please be sure you check your product title for more information about different shirt types.

MADE TO ORDER ITEMS: These items are made directly for your purchase, and as listed above - delays are in every part of shirt manufacturing right now. As soon as we have a restock date, we will be able to let you know and send updates as we have them - however as they are made directly for your purchase, by one of 17 different print shops we work with, it will vary on your restock time. We are getting items out as quick as we can and we will have updates for you, if they go outside of the usual 5-10 business (not including holidays) days otherwise to ship.

PRE-ORDER ITEMS: As listed above most printshops are very far behind with production, as we are trying to keep up with production and demand, of over 450 different designs - most of which in 6-15 different size variations - some items may take longer than others to manufacture or restock. As they are PRE-ORDERED and reserved for you, they will ship as soon as they are available, but we will not have any exact dates of restock until they are on the way to us or printed directly for us with other shops.

In most cases of multiple clothing design purchases (for CLOTHING ONLY purchases and within the US), we may split your shipment up at no additional cost to you to get some of your shipment out faster. This is a normal occurrence and we will ship the remaining clothing items as soon as they are finished up at no additional cost!

If your purchase contains figures or other PREORDER items, your purchase will be shipped when everything is available unless you are able to make split shipping arrangements with our helpdesk.

Once purchased, MADE TO ORDER AND PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you and made directly for your purchase.

Discounts and refunds are not available if these items are not shipped within the 5-10 business day timeframe as this is just a typical turnaround time. Refunds are only available if the design is discontinued in total and is no longer available.

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Where Are My Figures

If figures in your purchase do not ship within a few days or they are labeled as PRE-ORDER at the time of purchase, they are considered PRE-ORDER item and are already reserved for you.

If your figure is a pre-order item, please visit the Pre-Order Release Schedule for more direct information about your figure's release date!

Pre-Order Items are items that are currently in production or awaiting restock. This means that these items are not immediately available to ship. As they are in production, and that Pre-Ordering them RESERVES YOUR PLACE IN LINE to ship they will ship as soon as they are released/restocked.

ALL RELEASE DATES Are Subject To Change at ANY time.

Once purchased, PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release date is changed at any point. Refunds are only available if the item is no longer available.

Pre-Order items ship in the order the purchases were received, so depending when you purchased the item compared to it's announcement or it's release date may vary when the item ships. (i.e. If your item is announced in January for a June release, purchasing closer to January will have your item shipped faster as you are earlier in line before purchases made closer to June.)

As pre-order items arrive in multiple shipments, we pack orders as fast as we can and in the order that they were received. Tracking information will be automatically sent to you once your purchase has been shipped.

ALL FIGURE PURCHASES ARE SINGLE SHIPMENT PURCHASES. This means your purchase will ship when ALL OF YOUR ITEMS are available to ship - since you had already paid for a single shipment. If you would like your order split shipped, please contact our helpdesk for more information as it will require additional shipping purchases for additional shipments to you.

If you need more information about Pre-Order items, please visit this page for more information.

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Where are my Masks/Costumes/Props?

SPECIAL ORDER ITEMS (masks, props, costumes) are items that are not in immediate stock that and are SPECIAL ORDERED DIRECTLY FOR YOU from different multiple different manufacturers or distributors.

As these items are not in immediate stock, we do not have exact availability dates for their arrival/restock - but we will ship them out as soon as they are available.

If your special order item is no longer listed on the website - it is still an active item, we are just shrinking the special order items that are taking longer than normal to restock. Once these items arrive they will still be shipped out to you.

Once purchased, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release date is changed at any point. Refunds are only available if the item is no longer available.

Due to the obvious nature of the masks and other safety reasons, we are unable to accept returns for these special order items.

If you need more information about Special Order items, please visit this page for more information.

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Can I change/cancel items I've ordered?

Once purchased, MADE TO ORDER ITEMS, PRE-ORDER ITEMS, SPECIAL ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as we have already reserved your place in line for these items.

Discounts and refunds are not available if the release/restock date is changed at any point. Refunds are only available if the item is no longer available.

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Damaged Items

As sometimes accidents do happen along the way, sometimes items get bumped and bruised in the mail.

If your package arrives visibly damaged, DO NOT OPEN IT!

Please take photographs of the package and contact us before you open it so we can verify the shipping damage and get a replacement started for you. If your package arrives damaged and is opened without contacting us first, we will require other verification before we are able to replace these items for you.

If you have approved photos and the replacement has been approved, it will take a few days before replacements or exchanges are able to be made and we will let you know of the status once it's been updated.

Returns, replacements or refunds will not be available if you do not have photos of the unopened, damaged boxes prior to opening or other photos required of the item(s) and shipping boxes after it's been opened. If we are not able to show that there was damaged due to shipping or during packaging to your figure, we are not able to offer any kind of replacement for your item.

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Items Returned/Incorrect Addresses

The shipping address you enter at the time of purchase, is the address we will send your items to. Please be sure to confirm that this address is spelled correctly, with the correct apartment/unit numbers if needed.

IF THERE ARE ANY TYPOS OR MISSING INFORMATION (INCLUDING APARTMENT/UNIT NUMBERS) IN YOUR SHIPPING ADDRESS, YOUR ITEMS MAY EXPERIENCE SHIPPING DELAYS OR MAY BE DIRECTLY RETURNED TO US.

As we are unable to verify that your address is physically correct - any items that are returned to us due to an incorrect addresses will require an additional shipping purchase to ship these items back out to you.

We are unable to offer any discounts, cancellations or refunds for items that are sent back to us due to being delivered to an incorrect address.

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Missing Items

As sometimes accidents happen - items may not always ship within your package.
Sometimes shirts may ship separately and they may follow along later and you can contact us and to check up on the status of these items. However if you have items missing from your package, we will need to verify your packaging that it was shipped in.

We have noticed social media posts boasting that they have received free replacement items, along with the ones they claimed were "missing" in the original shipment.

This has lead to stricter replacement policies to verify that we had either correctly, or incorrectly, packaged your shipment. Again accidents happen, but if we are unable to verify that your package was incorrectly packaged before shipping, we are unable to offer any replacements for your items.

As we know what items can fit in what boxes and how certain items are to ship. With these pictures we will be able to tell if we packed them correctly or incorrectly which will help us figure out about replacements and if they are available for your shipments.

Again accidents do happen, but we also are no longer able to replace items that we can not verify items were incorrectly shipped. If you, or we, believe that your package was tampered with, please scroll up to see the DAMAGED ITEMS section for more details.

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Shipments Show As Delivered, But Have Not Arrived

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point. You do not need to email us about status updates if the USPS is already showing status updates as we can not move your package along any faster once it is in the hands of the USPS.

If you receive a notification that it has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about it's delivery details or if they are holding it for you otherwise. Once it is in the hands of the USPS, they will have more direct information than we do - and they would be able to change any kind of delivery arrangements for you.

If your package shows as delivered and they are unable to help you locate the package, you may be able to file a claim with the USPS for reimbursement of your package.

We are unable to offer refunds or replacements of items that show that they have been delivered.

Out of US customers: If your package is stuck in customs, you will need to contact them directly as we do not have contact to the customs agents in your country. Also any customs, duties or other added fees that your customs, post offices or country include - on top of - what you had already paid is responsibility of the customer. We do not offer discounts or refunds for added customs fees that your country or customs agencies add on to import these items to your country.

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Why are you not returning my emails?

If you have a question about a purchase that is not listed above, please fill out the form link below for more information.

EMAILS SENT VIA THE HELPDESK WILL BE RESPONDED TO (except in cases of abrasive emails or abusive social media details listed below)

BE SURE TO CHECK YOUR SPAM/FILTERED EMAILS FOR ANY PREVIOUS RESPONSES AS WELL.

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Abrasive Emails/Abusing Our Social Media

Over the years we have noticed the rise of "Keyboard Commandos" that are abrasive, full of obscene language, "trolling" our social media pages with the same kind of commentary - and the problem has definitely become worse over the past few months.

We will not tolerate any hate speech, name calling, trolling, abusive or abrasive language, negative posting, passive aggressive behavior, or any other negative speech, activity or post content.

If you have a question relating to your purchase or our products, feel free to ask - however if you're trolling or throwing obscenities at us, we will not respond to your emails or comments.

We will also kick/ban anyone on our social media pages for trolling or otherwise causing problems, harassing customers, or just being abrasive and aggressive.

We keep track of customers that cause problems and note it with your purchase - DISCOUNTS, BONUSES OR ANY OTHER SPECIAL TREATMENT - WILL NOT BE AVAILABLE TO THOSE THAT CAUSE DISRUPTIONS IN OUR EMAIL OR SOCIAL MEDIA PAGES.

WE WILL ANSWER ANY LEGITIMATE QUESTIONS SENT TO OUR HELPDESK AND SOCIAL MEDIA PAGES.

HOWEVER - IF YOU ARE HERE JUST TO CAUSE TROUBLE - YOU WILL GET BLOCKED.

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Other Questions NOT LISTED ABOVE

BE SURE YOU HAVE READ THE ANSWERS TO THE QUESTIONS POSTED ABOVE AS 99% OF THE EMAILS THAT WE RECEIVE ARE ALREADY ANSWERED ABOVE. If your question is answered above, you will receive the same information listed above unless there is something that needs your attention to complete your shipment.

If your questions are not answered with the information listed above, you can contact us for more information regarding your purchase.

If your question is outside of the questions listed above, Please Fill Out This Form for more information!

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you shortly! :)

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