Updated: 01/01/2021

Before Contacting The Helpdesk, Please Browse Our Frequently Asked Questions Below As This Is The Fastest Way To Get Answers To Your Questions.


Where Are My Clothing Items?
Where Are My Figures?
Split Shipping
Can I Cancel My Order?
Damaged Shipments
Missing Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Email/Social Media Trolling
Anything Else?

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Where Are My Clothing Items?

As we have been printing and shipping for quite some time, we had previously found a cycle that had worked for getting clothing items out to you as quick as possible and made directly for your purchases. However as 2020 has caused massive delays for all parts of production with blank shirt production, inventory changes from distributors, print shops having slower production turn arounds, to even getting the items out to you - everything has changed.

We have been trying to keep up as fast as we can, getting stuff out to you as fast as it arrives, however as there are delays EVERYWHERE right now, some items may take longer than others to ship out to you as these issues have not been common previously, but are issues we can not directly control.

PRE-ORDER CLOTHING DESIGNS: As listed above most printshops are very far behind with production, as we are trying to keep up with production and demand, of over 450 different designs - most of which in 6-15 different size variations - some designs or licenses may take longer than others to manufacture or restock.

As they are PRE-ORDERED and reserved for you, they will ship as soon as they are available, but we will not have any exact dates of restock of any designs until they are on the way to us or printed directly for us with other print shops.

We will be sending direct email updates to you when your item(s) are being restocked, so be sure to check your spam/filtered emails if you do not receive emails directly in your inbox.

In most cases of multiple clothing design purchases (for CLOTHING ONLY purchases and within the US), we may split your shipment up at no additional cost to you to get some of your shipment out faster. This is a normal occurrence and we will ship the remaining clothing items as soon as they are finished up at no additional cost!

If your purchase contains figures or other PREORDER items, your purchase will be shipped when everything is available unless you are able to make split shipping arrangements with our helpdesk. If you would like your order split shipped, please fill out the Split Shipment Form for more information as it will require additional shipping per additional shipment to you.

Once purchased, MADE TO ORDER AND PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you and made directly for your purchase.

Upon purchasing these items, you have already made a NON-REFUNDABLE DEPOSIT for these items and these items are unable to be cancelled as they are already in production for you. Any disputes will receive a cancellation fee as you have already paid a NON-REFUNDABLE DEPOSIT at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

If there is an issue with a license or Pre-Order item that is unable to be fulfilled, that has been directly canceled or is not available for "an extended time frame", a digital gift card for the full amount of the direct item will be emailed to you that you can use for a direct replacement of that item.

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Where Are My Figures

If your figures are labeled as a PRE-ORDER item at the time of purchase (be sure to also check your receipt), they are considered PRE-ORDER items and are already reserved for you to be shipped when they are released or restocked.

If your figure is a Pre-Order item, please visit the Pre-Order Release Schedule for more direct information about your figure release dates!

Pre-Order Items are items that are currently in production or awaiting restock. This means that these items will not be immediately available to ship, but they will ship as they are released and/or restocked. As these items are in various stages of production, Pre-Ordering them RESERVES YOUR PLACE IN LINE to ship they will ship as soon as they are released/restocked.

ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME.

Once purchased, MADE TO ORDER AND PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you and made directly for your purchase.

Upon purchasing these items, you have already made a NON-REFUNDABLE DEPOSIT for these items and these items are unable to be cancelled as they are already in production for you. Any disputes will receive a cancellation fee as you have already paid a NON-REFUNDABLE DEPOSIT at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

Discounts and Gift Card Credits are not available if the release date is changed at any point.

As Pre-Order items arrive in multiple shipments, we pack orders as fast as we can and in the order that they were received. Tracking information will be automatically sent to you once your purchase has been shipped. We will also send updated release/restock information for most items when they are on the way to us - this will let you know that your items are scheduled to arrive and be released or able to ship shortly.

ALL FIGURE/SPECIAL ORDER PURCHASES ARE SINGLE SHIPMENT PURCHASES

As listed at checkout, prior to purchase - all purchases are single shipment purchases. This means your purchase will ship when ALL OF YOUR ITEMS are available to ship, in one single shipment to you.

If you would like your order split shipped, please fill out the Split Shipment Form for more information as it will require additional shipping per additional shipment to you.

If there is an issue with a license or Pre-Order item that is unable to be fulfilled, that has been directly canceled, or is not available for "an extended time frame" (usually 180+ days past the physical and final release date - as all release dates are subject to change), a digital gift card for the full amount of the direct item will be emailed to you that you can use for a direct replacement of that item.

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Split Shipping

As listed at checkout, prior to purchase - all purchases are single shipment purchases. This means your purchase will ship when ALL OF YOUR ITEMS are available to ship, in one single shipment to you.

If you would like your order split shipped, please fill out the Split Shipment Form for more information as it will require additional shipping per additional shipment to you.

From there, we will be able to send you the link for the additional shipping purchase and ship out what is available at current within your purchase.


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Can I change/cancel items I've ordered?

Once purchased, MADE TO ORDER AND PRE-ORDER ITEMS ARE UNABLE TO BE CANCELLED, MODIFIED OR EXCHANGED as they are already in production for you and made directly for your purchase.

Upon purchasing these items, you have already made a NON-REFUNDABLE DEPOSIT for these items and these items are unable to be cancelled as they are already in production for you. Any disputes will receive a cancellation fee as you have already paid a NON-REFUNDABLE DEPOSIT at the time of purchase for these items that are being directly made for your purchase. Depending on the design, item or direct license will vary this cancellation fee.

If there is an issue with a license or Pre-Order item that is unable to be fulfilled, that has been directly canceled, or is not available for "an extended time frame" (usually 180+ days past the physical and final release date - as all release dates are subject to change), a digital gift card for the full amount of the direct item will be emailed to you that you can use for a direct replacement of that item.

Discounts and Gift Card Credits are not available if the release date is changed at any point as ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME.

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Damaged Items

Sometimes accidents do happen along the way and items may get bumped and bruised in the mail.

As we are not currently accepting returns, we will still be able to virtually inspect your items for you to start up the replacement process. We will require photographs of ALL items and ALL packaging included in your shipment. This will verify that your items were packed in their proper packaging and that the damage was due to shipping directly.

Once we have received the photos required (this may mean taking multiple pictures at different times if the first ones you submit are not sufficient) we will check out the photographs and start the process with the USPS for a USPS direct refund or gift card credit.

Any items that were purchased as "DISPLAY ITEM/DAMAGED BOX" sales are not available for replacements, as these items were sold as-is and already contained packaging blemishes.

As we have noticed social media posts boasting that customers have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment - this has lead to stricter policies to verify that we had either correctly, or incorrectly, packaged your shipment.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or credits for your items.

Replacements, USPS Direct Refunds or Gift Card Credits will not be available if you do not have the proper photos of the damaged boxes or other photos required of the item(s) and shipping boxes after your package has been opened.

If we are not able to show that there was damage due to shipping your item(s), we are not able to offer any kind of replacement for your item.

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Missing Items

As sometimes accidents happen - sometimes shipments may have issues.

CLOTHING ONLY shipments: clothing designs may ship separately at different times. If you purchased 4 clothing items, and only 1 has arrived - the rest of your purchase will ship when your remaining clothing items are available. Split shipping of clothing only purchases (only within the US) is a common occurrence and your items will ship as they are available or restocked.

FIGURES / MASKS / PRE-ORDER / SPECIAL ORDER ITEMS: These items will ship when all items in your shipment are available unless split shipping is purchased to split your shipment up into multiple shipments.

If you would like your order split shipped, please fill out the Split Shipment Form for more information as it will require additional shipping per additional shipment to you.

If your figure or special order item orders are missing as something that was marked as shipped in your receipt, we will be able to virtually inspect your items for you to start up the replacement process. We will require photographs of ALL items and ALL packaging included in your shipment. This will verify that your items were packed in their proper packaging and that items may not have been included within your shipment.

Once we have received the photos required (this may mean taking multiple pictures at different times if the first ones you submit are not sufficient) we will check out the photographs and start the process for a gift card credit. Gift Card Credits are not available for missing items that we can not verify were not, or were previously incorrectly packed.

As we have noticed social media posts boasting that customers have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment - this has lead to stricter policies to verify that we had either correctly, or incorrectly, packaged your shipment.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or credits for your items.

Replacements or Gift Card Credits will not be available if you do not have the proper photos of the items you received, the packaging it was shipped in, or other photos required of the item(s) and shipping boxes after your package has been opened.

As we have had years of experience packing these boxes with your items - we also will know what items can fit in what boxes and how certain items are to ship.

With these pictures, we will be able to tell if we had packed them correctly or incorrectly which will help us figure out about replacements or Gift Card Credits and if they are available for your shipments.

If you, or we, believe that your package was tampered with, please visit the DAMAGED ITEMS section for more details.

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Missing Shipments Shown As Delivered

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped. As it gets closer to you, delivery times and options may change but it will be able to let you know it's status at any point.

Due to the volume of our daily shipment pickups, not all packages are scanned at the time of pickup. If the status has not been updated when you receive your tracking information, please wait for 24-48 hours as it will show further scans closer to it's destination.

If you receive tracking information and the USPS is already showing status updates, we can not move your package any faster once it is in the hands of the USPS, they will have up the most up to date information for your package.

If you receive a notification that your package has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about its delivery details or if they are holding it for you otherwise.

If your package shows as delivered and they are unable to help you locate the package, you may be able to file a claim with the USPS (at https://www.usps.com/help/claims.htm) for reimbursement of your package as we are unable to offer replacements or Gift Card Credits of items that show that they have been delivered.

If you have address change concerns once it is already shipped - you will need to contact the USPS, as they would be able to make any kind of delivery changes for you.

Out of US customers: If your package is stuck in customs, you will need to contact your customs agency directly as we do not have contact with the customs agents in your country. Any added customs fees, duties, or other fees that your customs agency, post offices, or country include - on top of - what you had already paid is the responsibility of the customer. We do not offer discounts or Gift Card Credits for added customs fees that your country or customs agencies add on to import these items to your country. Also abandoning any shipments or forcing them to be returned to us, for not paying customs fees will not be able to be canceled.

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Returns/Items Returned/Incorrect Addresses

As all items are directly printed for your purchase, Pre-Ordered, Reserved, or directly Special Ordered for you - we are not able to accept returns of any kind.

Due to Saftey Reasons Masks/Props/Costumes/or anything that is able to be worn are not able to be returned for replacements or Gift Card Credits unless an incorrect item was shipped to you.

Returned Shipments Due To Incorrect Shipping Address Errors: As the shipping address you enter at the time of purchase is the same address we will send your items to, please be sure to confirm that this address is spelled correctly, with the correct apartment/unit numbers if needed.

If There Are Any Typos Or Missing Information (Including Apartment/unit Numbers) In Your Shipping Address, Your Items May Experience Shipping Delays Or May Be Directly Returned To Us.

We would recommend contacting your local post office directly for redelivery options to your current address to avoid further delays. Any items that are shipped back to us due to an insufficient address will require an additional shipping purchase to re-ship these items to you.

We are unable to offer any discounts or Gift Card Credits for items that are sent back to us due to being delivered to an incorrect address that was entered by the customer at the time of purchase, or listed as a change of address after purchase.

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Why Are You Not Returning My Emails?

We respond to emails as quick as possible that are directly sent to our helpdesk (the link is at the bottom of this page).

These emails are (usually) answered daily when possible but sometimes may take 1-2 business days for replies (except for weekends or holidays).

Sending multiple emails will not speed up your response time.

Sending obscenity filled emails or other abrasive emails will not tolerated, nor responded to.

To be sure you receive a reply, be sure you fill out the helpdesk form on our website (the link is at the bottom of this page).

Be sure to also check your spam/filtered emails for any replies within 1-2 business days (business days are Monday-Friday and do not include weekends or holidays).

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Email/Social Media Trolling

Over the years we have noticed the rise of bullying posts and emails full of obscene language or just "trolling" our social media pages with the same kind of commentary - and the problem has grown over the past year.

We will not tolerate any bullying, hate speech, name-calling, trolling, abusive or abrasive language, negative posting, passive-aggressive behavior, or any other negative speech, activity, or post content.

These posts and emails are not "expressing yourself". They are rude, uncalled for and will not be tolerated.


If you have a question relating to your purchase or our products, feel free to contact our helpdesk (the link is at the bottom of this page). But if you have come here (or post on our social media) with trolling or offensive behavior we will not respond to your emails or comments and subsequently block you from our social media pages as well.

We keep track of customers that cause problems and note it with your purchase - DISCOUNTS, BONUSES OR ANY OTHER SPECIAL TREATMENT - WILL NOT BE AVAILABLE TO THOSE THAT CAUSE DISRUPTIONS IN OUR EMAIL OR SOCIAL MEDIA PAGES.

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Other Questions NOT LISTED ABOVE

This page is a Frequently Asked Question Page as 99.9% of the emails we receive are currently answered above with more in-depth and direct information or direct links to Pre-Order release dates etc.

IF YOUR QUESTION IS ALREADY ANSWERED ABOVE - YOU WILL NOT RECEIVE DIFFERENT INFORMATION THAN WHAT IS LISTED IN THE FAQ ABOVE.

We use this page to help you the information for your purchase to you at your leisure, and it also helps free us up so we can get more items out to you faster.

IF YOUR QUESTION IS NOT ANSWERED ABOVE - you can fill out this form for more information!

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you as soon as we can! :)

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