To Contact Us Please Enter Your Email Address And Select An Option Below


If you have an existing purchase, please use the email attached to your account as we can only respond to the email used within your account.

I Do Not Have An Existing Purchase - But I Have A Question

If you have an existing purchase, please select a different option below.

If your inquiry IS NOT directly related to an existing purchase, please select this option and we will be able to respond to you shortly.

If your question is related to a purchase, selecting this option will not offer any faster or different correspondence than the information below.

Please Note: We can not accept solicitations for unlicensed materials - We are no longer offering collabs or sponsorships - We do not offer wholesale accounts

I Do Not Have An Existing Purchase - But I Have A Question

I Have A Question About A Shipment That Has Been Delivered Within The Past 10 Days

This section is ONLY for deliveries that have arrived WITHIN THE PAST 10 PHYSICAL DAYS.

This includes damaged shipments or items that were sent notifications that they had shipped - but were not included within the shipment.

If you HAVE NOT RECEIVED TRACKING INFORMATION for an item, please select one of the other contact options below as this email section is for damaged/missing items only.

If you HAVE RECEIVED TRACKING INFORMATION for an item, but it has not yet been delivered, please contact your local post office for further information as they will have up to date information regarding.



I Have An Address Change

This section is ONLY for those that have an address change for items that have not yet shipped. If you HAVE NOT RECEIVED TRACKING INFORMATION, please select the address change option in this category.

If you HAVE RECEIVED TRACKING INFORMATION please contact your local Post Office for further information as we can not make address change requests for items already shipped on your behalf

I need to change an address for an item that has not yet shipped.

I Have A Question About An Item That Has Not Yet Shipped

If you HAVE NOT RECEIVED TRACKING INFORMATION, please select all options below that apply to your purchase.

If you HAVE RECEIVED TRACKING INFORMATION, but it has not yet been delivered, please contact your local post office for further information as they will have up to date information regarding your shipment.

Our automated helpdesk emails will send you further information regarding your inquiry for any open purchases that have not yet been shipped.

This includes questions regarding purchases containing MADE TO ORDER items and items ARRIVING SOON pending shipment - upon arrival.

Further information will be sent as updates are available for any open items within your purchase.

My Purchase Contains:
Made To Order Clothing Items
Made To Order Drinkware
Figures And Collectibles
Mystery Items/Subscriptions



I Have A Question Regarding My Subscription

Please select this option ONLY if you have a current monthly subscription and have questions regarding your monthly subscription.

If you would have questions regarding the contents of your mystery box, please visit the product details at http://mystery.horrormerch.com for further information regarding the contents of your mystery box.

I Have Questions About My Current Subscription.


PLEASE NOTE: Email responses may end up in your spam/filtered folders. Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information.