We currently offer a Frequently Asked Question Page as 99.9% of the emails we receive are currently with more in-depth and direct information via direct links.

This includes:
Where Are My Clothing Items?
Using Coupons
Where Are My Figures?
Where Are My Soundtracks?
Collector Condition/Regular Condition Figures
Split Shipping
180 Day Pre-Order Policy
Cancellations/Returns/Refunds
Subscriptions
Automatic Cancellation Policy
Damaged Shipments
Missing/Incorrect Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?

If your question is already answered within the links above, we will not have any different or additional information available until we contact you directly.

Please be sure to also check your spam/filtered emails for previous updates or replies.

For any other inquiries, NOT LISTED ABOVE, please use the form below to contact us.

Contact form

About Horrormerch.com

About Horrormerch.com

Horrormerch.com has been around since 2005!

We pack and ship over 3000+ packages a month from multiple Warehouses and Printshops from within the US.

We offer Officially Licensed Merchandise from over 100 different Horror Movie + TV Properties.

Our main Warehouse is located in Columbus, Ohio with other shipping locations in Alabama, California, Indiana, Maryland, Nebraska, And Texas.

We have vended over 200 Horror Conventions and Comic Con's across the East Coast and Mid-West! (Horrorhound, Spooky Empire, Texas Frightmare, Monster Mania, NYCC, Wizard World and more!!)

Our Helpdesk Support Team usually responds to Helpdesk requests within a few hours during normal business days. (Not including Weekends And Holidays)

Most In-Stock Collectibles usually ship within 3-4 Business Days. Most Made To Order Clothing Designs (Printed Directly For Your Purchase) usually ship within 7-14 business days. (Not including Weekends And Holidays)