Made to Order Clothing & Drinkware — Shipping & Sales Policy

Production & Shipping Times

With over 1,500 designs available across various sizes and styles, all clothing and drinkware items are custom printed (Made to Order) specifically for your purchase through multiple licensed print shops across the US. Production begins once your order is placed.

Made to Order items may take at least 7-10 business days before they are able to ship (business days exclude weekends and holidays). Most designs ship before or within this timeframe, however exact ship dates vary by design and origin print shop. Exact shipping and delivery dates are not guaranteed at any point. Further updates will be sent as they become available.

Figures & Collectibles — Shipping & Sales Policy

Shipping & Availability

Figures will ship once they are released or restocked if not immediately available. All items from a given warehouse location will ship together, which may result in multiple shipments from multiple locations at different times. Release and restock dates are subject to change at any time and for any reason. Shipping dates are not guaranteed at any point — please refer to the individual product description for details). Updates on remaining figures and collectibles within your order will be directly sent to you as they become available.

Buy 3 Shirts, Get 1 Free — Promotion Details

How It Works

Our Buy 3 Shirts, Get 1 Free deal is back! No discount code is required — the discount is automatically applied at checkout (unless a deeper discount is already active on other items in your order). The free shirt is applied even if your designs ship from multiple print shops.

To qualify, you must purchase at least 3 clothing items within the same order to receive 1 free clothing item. This scales per batch:
— Buy 3 paid items: Receive 1 free item
— Buy 6 paid items: Receive 2 free items
And so on.

Please visit Our Buy 3 Discount Page for further information.

Shipping & Tracking

If you have already received tracking information, please refer to your tracking link for the most current updates. Once an item is marked as shipped, your shipping provider will have the most up-to-date tracking information available.

Tracking Updates

As packages are not always immediately scanned at pickup or drop-off, please allow 1–2 business days (excluding weekends and holidays) from your shipping notification before expecting tracking updates.

Please note: We cannot control how quickly shipping providers move your shipment and will not have any information beyond what is available through your tracking link.

Address Changes

Address changes cannot be made at any point after purchase — especially once items have already been marked as shipped. We can only ship to the address provided at the time of purchase and are not responsible for mis-shipped items resulting from an incorrect address submitted by the customer.

Purchase Modifications & Cancellations

All purchases are automatically put into processing immediately after checkout. As orders involve multiple ship-from locations across the US and various print shops and warehouses with limited ability to update orders mid-process, purchases cannot be modified or cancelled regardless of item type. Address changes cannot be made at any point after purchase — especially once items have already shipped.

Refunds

Discounts, refunds, or cancellations are not available due to delays — at any time, for any reason — within 60–90 days of purchase.

Effective January 1, 2025, refunds will be available for items that have not shipped after 60 days of purchase, unless we have previously contacted you directly within the original 60-day period regarding a known delay, and the item is currently scheduled to arrive and ship within the following 30 days (totaling up to 90 days from purchase).

Order Updates & Communication

Further updates regarding your purchase will be sent as information becomes available. We appreciate your purchase and your patience.

Due to the Made to Order nature of clothing items and the extended release or restock timelines of some figures, we are unable to provide continual updates in response to individual customer inquiries. If items are not immediately available to ship, we will proactively send estimated ship date updates to customers as they become available.

Please note: Repeatedly contacting us for updates, posting on social media or third-party sites, or taking any negative action regarding your order will not receive a response and may result in limitations being placed on your account.