As we have been receiving larger amounts of emails, before sending your email - please make sure of the following when expecting a reply as your question(s) may have already been answered.


Be sure you have read over the questions on our FAQ and your purchase receipt. These are here for your convience and you will most likely receive the same information in any email response.

Information for made to the order clothing items, pre-order figures, special order items (masks, etc) has already been listed there for your convenience to speed up this response process.


Please make sure that you have already included the email address you used at the time of purchase OR your order number for purchase updates. If you do not send this information, we will not be able to find your purchase and you will have to fill this form out again.


Email responses will take more than a few hours (usually responded to within 1-2 business days, not including weekends) and SENDING MULTIPLE EMAILS WILL NOT SPEED UP THE REPLY PROCESS by any means. Sending multiple emails may also trigger auto spam blocking procedures.


If you are sending a new email to us and you do not receive a reply within 2-3 business days (not including weekends), please check your spam/filtered emails for any responses.


If this is your second, third, thirteenth or further emails continually checking in on your pre-order/special order items, please refer to any previous correspondences as well as pre-order release dates. We will not have any new updates from the previous correspondence until we contact you directly or when your tracking information is available.


If you have a question about figure pre-release dates, you can check here in place of directly contacting us to also speed up answers to your questions.


Any email that is rude, aggressive or obscenity filled will not be tolerated and subsequently blocked from receiving further replies.


If all of those things do not answer your questions, please submit the form and we will reply as soon as we can!



GMAIL/YAHOO AND OTHER FREE EMAIL DOMAINS: Please check your spam/filtered folders before contacting us for any updates we may have sent prior to contacting us

Thank you again for your purchases and continued support since 2005! :)