Contests!

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If you have an existing purchase, please use the email attached to your account as we can only respond to the email used within your account.

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**I Do Not Have An Existing Purchase - But I Have A Question**

If you have an existing purchase, please select a different option below.

If your inquiry IS NOT directly related to an existing purchase, please select this option and we will be able to respond to you shortly.

If your question is related to a purchase, selecting this option will not offer any faster or different correspondence than the information below.

Please Note: We can not accept solicitations for unlicensed materials - We are no longer offering collabs or sponsorships - We do not offer wholesale accounts

I Have A Question About A Purchase THAT HAS BEEN DELIVERED

This section is ONLY for questions on shipments that have been shipped but may have issues upon arrival. This includes missing or damaged items, etc.

If you HAVE NOT RECEIVED TRACKING INFORMATION, please select one of the other contact options below as this email section is for damaged/missing items within delivered packages only and will not receive a direct response regarding purchases awaiting shipment when selecting this option.

If you HAVE RECEIVED TRACKING INFORMATION, but it has not yet been delivered, please contact your local post office for further information as they will have up to date information regarding your shipment.

I Have An Address Change

This section is ONLY for those that have an address change for items that have not yet shipped.

Please select this option ONLY if you have an Address Change - If you have other questions, please select other options below.

If your items have already shipped, please contact your local post office for further information

I Have A Question Regarding My Subscription

Please select this option ONLY if you have a current monthly subscription and have questions regarding your monthly subscription.

If you would have questions regarding the contents of your mystery box, please visit the product details at http://mystery.horrormerch.com for further information regarding the contents of your mystery box.

I Have A Question About A Purchase THAT HAS NOT BEEN SHIPPED

If you HAVE NOT RECEIVED TRACKING INFORMATION, please only select ONE option below as our automated helpdesk will send you further information regarding your inquiry and where to find the information you would need for any open purchases that have not been shipped.

This includes questions regarding purchases containing PRE-ORDER and MADE TO ORDER items pending shipment.

We will have direct updates emailed to you, along with tracking information for any open purchases awaiting shipment emailed directly to you as soon as they are available. Please be sure to check the automated information sent to you regarding any inquires in the meantime.

Clothing Items
Figures And Collectibles
Soundtracks/Masks/Etc
Mystery Shirts/Mystery Boxes/Subscriptions

If you HAVE RECEIVED TRACKING INFORMATION, but it has not yet been delivered, please contact your local post office for further information as they will have up to date information regarding your shipment.

PLEASE NOTE: Email responses may end up in your spam/filtered folders.

If you have previously filled out this form, please be sure to check your spam/filtered emails for any previous responses and updates as we will have restock and tracking information, directly sent to you as they are available.