Made To Order Manufacturing / Shipping:Most clothing designs (unless otherwise noted as in-stock) are made to order designs. Made to order designs are items that are put into production immediately after you confirm your purchase and once they are printed/re-inventoried they will be shipped out to you. Turnaround for these made to order designs are usually shipped within 5-10 business days - sometimes they ship sooner, sometimes a few days later depending on our production turn around times.
Please be sure to order the exact size, exact quantity and be sure to check out the size chart (scroll down for mobile browsers per product) for your correct sizing. As these designs are made to order, returns and refunds are not available once these items are put in to production unless there is an actual manufacturer defect. Please scroll down to see more information regarding clothing returns.
Returns + Refunds:As noted above and at the time of purchase - most items are made to order items (clothing items, etc) or special order items (figures, props, masks, soundtracks, etc) so there are varied return policies for these items.
For special order items (figures, props, masks, soundtracks, etc)
Although we do not manufacture these special order items, we do have a small inventory on hand to fill your purchases. Most of these items are special ordered items and may take a few days before they ship. Our usual special order turnaround is about 10-14 business days before they ship so please expect a few days before shipping when ordering these items.
Items are checked in before they are shipped out for cosmetic and packaging issues, but as sometimes there are discrepancies that we do not catch. In order to authorize a return, we must receive photos of these items and their discrepancies and can start the return process from there.
Due to the hand painted nature of figures, masks, props, etc - sometimes these items may slightly vary from any of our (or other customers) photos, but if there are actual manufacturer defects, please Contact Us to start the return process.
For Made To Order/In Stock Clothing Items
Due to the made to order nature for most of the designs we offer, unless there is a manufacturer defect, made to order designs are not able to be returned or refunded at any point as they were specially made for your purchase.
In the case of manufacturer defect, we would require a picture of the item and the reason for the return and we will be able to replace it for you with the exact same item once we have authorized the return.
All clothing items that are to be returned must be unwashed, unworn or otherwise modified to be returned unless on the VERY rare occasion washing the item was what caused the reason for return.
If you have a defective item, please Contact Us to start the return process.
Once pre-order items have been purchased, they are put on a guarantee to be shipped list once they are released.
Pre-order items and their release dates may vary from the original description or actual release date and these details may change at any time. To check on updated pre-order release information, please view our pre-order release schedule for more immediate information.
Pre-order items are not able to be cancelled or refunded once they are purchased unless the items are cancelled by the manufacturer in total.
If you have any other questions, please visit Contact Us for any further information.